HTO - Service Foreman

About the Role

The Service Foreman’s main responsibility is to assist the Service Manager and the Service Advisors in the organization and execution of the service shop’s production. This is achieved by leading multi-skilled teams delivering the agreed service and quality at the promised time. The incumbent is expected to model alignment with the company's mission, core business values, collaboration with key resources, and ongoing self-development.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, processes, and alignment with Vision, Values, and Mission.
• Hires, develops, evaluates, and influences effective productivity and teamwork to ensure Legendary Customer Service (LCS).
• Works safely and adheres to all safety policies; complies with company policies, procedures, and standards.
• Performs other duties as assigned.

Service Shop Communication

• Secure communication throughout production and interface with other departments and customers.
• Interact with Service Advisor and customers to ensure information flow.
• Cooperate with other departments proactively.
• Liaise with the Parts Manager or Dealer Management on parts availability and communicate parts ordering needs.
• Participate in pulse meetings.

Service Shop Planning

• Ensure service shop utilization and efficiency by setting routines and planning work.
• Set routines for spotting deviations (e.g., re-work, warranty matters) and acting in real time.
• Ensure available resources to complete planned work and meet customer expectations.
• Secure resource availability for tools, special equipment, and parts.
• Hold daily planning and follow-up meetings; assign repair orders and resources.
• Set routines and rules to fulfill Health and Safety requirements.
• Plan end-of-shift work handover.
• Replace, repair, and calibrate tools; request purchase of new tools to maintain workshop infrastructure.
• Create proposals for improving service shop offers, local campaigns, service menu options, and service specials.

Service Department Leadership

• Create and foster an environment that embraces acceptance, teamwork, accountability, and professional development.
• Facilitate and encourage team maintenance and enhancement of professional and technical knowledge through workshops, publications, networking, and professional societies.
• Contribute to business goals by accomplishing related results and participating in projects as needed.

Requirements

• High school education or equivalent.
• Team leader experience or leadership education.
• Relevant work experience in the medium/heavy-duty industry or service shop environment.
• Driver’s License – preferably CDL.

Supervisory Responsibilities

This position supervises shop and field service technicians and provides input to the manager regarding evaluations, merit increases, and career development.

Travel

Less than 10% travel per year with some overnight stays, primarily for training purposes.

Physical Requirements

• Must be able to move objects and use abdominal/lower back muscles for support without fatigue.
• Frequently moves materials or equipment weighing up to 50 pounds.
• Constant movement and use of limbs; requires good manual dexterity, coordination, and stamina.
• Able to ascend/descend ladders and work underneath equipment safely.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions.

Work Environment

• Regularly works indoors around moving mechanical parts; may be exposed to weather extremes (heat, cold, humidity, inclement weather).
• Noise level may be loud at times.
• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment.
• Significant time spent in confined spaces and high places.