HST Medical Assistant

About the role

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service. The Position: PAR is seeking a highly motivated and enthusiastic full-time Medical Assistant to perform clinical and administrative tasks for patients and providers in the Home Sleep Testing (HST) Lab at our Hanover PAR location in the Sleep Disorder Clinic when needed.

Responsibilities

• Work in the home sleep testing lab on a daily basis unless requested to cover another medical assistant
• Assist with sending out home sleep test units, cleaning them upon return, and configuring them for the next patient
• Escort patients into the home sleep testing hub, seat the patient in an exam room and instruct the patient to fill out paperwork
• Instruct the patient on the use of the unit and what to do in the event that they have questions once they are at home
• Answer any immediate questions that the patient may have at the time of set up
• Check the front desk area on a regular basis and take any units back to the HST lab to be downloaded, cleaned, and configured for the next patient
• Patient Care during clinic: Room patients for providers in clinic using Allscripts EMR
• Obtain accurate vitals, current medications, history, review of systems, reason for visit, and other items as per clinic workflow expectations
• Drop off patient CPAP machine to Day Techs in control room
• Perform injections (Pneumonia, Flu, TB Testing)
• Perform spirometries and 6-minute walks
• Administer oxygen and nebulizer therapy when needed
• Instruct patients on proper use of inhalers
• Perform flu and strep testing
• Complete provider orders and relay information to patients, to include: Procedures such as sleep studies, PFT tests, CT scans, PET scans, etc.; DME orders for oxygen, nebulizers, fax orders for CPAP machines and supplies, etc.; Prescriptions through eRX Labs; Referrals to other providers; Misc. orders, such as Pulmonary Rehab; Follow up appointments
• Accurately document patient activity, phone calls, etc. in EMR
• Daily duties outside of clinic include: Check out patients in AM after overnight sleep study; schedule follow up appointment and second night sleep study
• Respond to healthcare providers’ questions and requests (received via fax, EMR message, voice mail, etc.) such as DME companies for CPAP or oxygen set up, physician offices needing patient notes, pharmacies for RX refills, etc.
• Preload and scan patient charts into EMR
• Prep charts prior to office visit by ensuring all recent notes and results are in the chart
• Return patient messages within the deadline established by Administration: Rx refills, Miscellaneous patient questions
• Obtain prior authorizations for procedure and medications
• Other items as requested by providers
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and