HSS12 (Humble) - Production Lead - Full time

Overview

Joe V’s Smart Shop is a Division of H‑E‑B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities

• Store Lead Operations:
  • Applies experience and knowledge to support the Store and Department in the Manager’s absence.
  • Leads a team in efficient day‑to‑day operations and maintains a constant workflow.
  • Delegates/directs work; assists with setting department‑related expectations (e.g., ORT, wrap, safety, sanitation, 5S); motivates Partners; may coach and/or provide feedback; may help with department work schedules.
  • Trains new partners on production processes.
  • Ensures compliance with company, Store, and department policies and procedures.
  • Assists in all technical areas such as scanning, as needed.
  • Handles Customer, Partner, and sanitation issues according to guidelines, escalating to management as needed.
  • Troubleshoots and reports equipment issues.
  • Ensures adequate levels of product and supplies for day‑to‑day operations.
  • Serves as a central contact between the Manager and other Production Team Partners.
  • Performs department and cross‑functional duties as needed.
  • Role‑models and fosters excellent customer service.
• Production:
  • Responsible for ordering product and ingredients for the production area; assists with loads, unloads, and moves product.
  • Executes and ensures compliance of the Fresh Production Planner.
  • Ensures all production processes are followed to minimize shrink and maintain quality control.
  • Maintains tag‑to‑tag integrity for production planograms.
  • Ensures First In / First Out and proper dating of sales‑floor items and bulk production processes.
  • Keeps the wareroom and wrap areas organized.
• Food Safety / Sanitation:
  • Practices safety awareness.
  • Oversees production‑area sanitation standards.
  • Ensures compliance with department SOPs.
  • Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
  • Complies with department/Store operating procedures and federal/state regulations.

Qualifications & Key Requirements

• Age Requirement: 18 +
• Work Experience: 6 + months of related experience; experience in a fast‑paced, high‑volume environment.
• Knowledge/Skills/Abilities:
  • Strong working knowledge of assigned department(s) or area(s).
  • Understanding of basic financial workings of the department and how to drive profitability.
  • Advanced customer service skills.
  • Strong verbal and written communication and interpersonal skills.
  • Conflict resolution and influencing skills.
  • Proficiency with PC applications.
  • Ability to provide feedback on department procedures.
  • Flexibility in adjusting priorities.
  • Ability to manage multiple priorities and shift focus between tasks.
  • Ability to work a flexible schedule.
  • Proficiency in scanner and Business Center duties.
• Education: Completion of job‑skills training, compliance‑related training, and divisional orientation.

Physical Demands & Working Conditions

• Function in a fast‑paced retail environment performing detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Safely maneuver around moving mechanical parts.
• Constantly reach at waist level and grasp.
• Frequently stand, walk, and use fine‑motor movements.
• Occasionally reach overhead, at shoulder, knee, or floor level; bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, and push/pull with arms.
• Frequently exposed to hot (non‑weather) conditions; occasionally exposed to cold, wet (non‑weather) conditions and loud noise.
• Demonstrated ability to lift 50 lb and manage loads exceeding 50 lb.
• Typical time distribution per 8‑hour shift:
  • Constantly: 5.5 + hours
  • Frequently: 2.5 – 5.5 hours
  • Occasionally: 0 – 2.5 hours
• Partners must never lift beyond their own safe lifting limit; heavy items should be broken down or lifted with assistance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.