HSPD-12: Government Badging & Credentialing Specialist (Downers Grove, IL)

Citizant is a leading provider of professional IT services to the U.S. government. We address pressing challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services—focusing on the U.S. Departments of Homeland Security and Treasury. We hire ethical, talented, and passionate professionals who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. Despite growth, Citizant maintains a collaborative, supportive, small-company culture where team effort is valued above individual contributions.

Responsibilities

• Manage the enrollment process for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets, including scheduling appointments and walk-ins.
• Answer phone calls and email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct PIV card enrollment, verifying applicant identities and collecting required documentation.
• Manage appointments and schedules to maintain efficiency and accommodate a steady flow of applicants.
• Collect and document personal information, biometric data (e.g., fingerprints), and other required details from applicants.
• Ensure all documents and forms are completed and submitted according to established guidelines.
• Verify the authenticity of documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to confirm applicant identities before proceeding with enrollment.
• Handle sensitive personal information with care, adhering to data protection regulations and security protocols.
• Maintain the security and integrity of collected data, preventing unauthorized access or disclosure.
• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and next steps.
• Provide excellent customer service, addressing questions and concerns related to the enrollment process.
• Manage escalations by listening, understanding, and responding to customer needs while maintaining a calm and friendly demeanor.
• Maintain accurate records of the enrollment process, including applicant information, enrollment dates, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicants, contractors, and federal employee files.
• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security, and customer service skills.
• Attend local hiring events 3–4 times a month (may vary based on business needs).
• Perform other job-related duties as assigned.

Requirements

• High School diploma or GED certification.
• U.S. Citizenship is required; active Public Trust/MBI clearance or the ability to obtain one.
• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.

Physical Requirements

• Primarily sedentary work with occasional stair climbing.
• Periodic standing and/or walking for extended durations.
• Occasional reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25–30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening.

Benefits

• Medical, dental, and vision insurance.
• Life and Disability Insurance.
• 401(k) retirement plan.
• Generous Paid Time Off (PTO).
• Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP).
• Tuition Assistance & Professional Development Program.

Pay

$19.47/hr