HSPD-12: Government Badging & Credentialing Specialist (Bloomington, MN*)

Duties And Responsibilities

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answering phone calls/email inquiries related to PIV credentials and access control matters.
• Cooking and conducting the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation And Data Collection

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification And Authentication

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security And Privacy

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance And Training

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Requirements

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job-related duties as assigned.

Physical Requirements

• The role primarily involves sedentary work.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential.

Education

• High School diploma, GED certification.

Clearance Requirement

• US Citizenship is required.
• Active Public Trust/MBI clearance or the ability to obtain one.

Health and Welfare (H&W) benefit

• Medical, dental, and vision insurance.
• Life and Disability Insurance.
• Generous Paid Time Off (PTO).
• Flexible Spending Accounts (FSA).
• Employee Assistance Program (EAP).
• Tuition Assistance & Professional Development Program.

Disclaimer

• Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future.