HRIS Systems Analyst - Workday

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and chat
• Provide technical support for various products and services
• Escalate complex issues to senior support staff
• Conduct regular follow-ups to ensure customer satisfaction

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in customer service or technical support
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Technical troubleshooting skills
• Adaptability to changing priorities

Benefits

• Paid time off
• Health insurance
• 401(k) plan

Pay

$50,000 - $60,000 annually

Schedule

Full-time, 40 hours per week