HRIS Analyst (Temporary)

About the role

The HRIS Analyst provides day-to-day support for HR systems, including Oracle HCM and UKG Dimensions, with a primary focus on resolving Tier 1 HRIS tickets and supporting employees and HR partners. This role serves as a first point of contact for HRIS questions and issues, troubleshoots routine system and data concerns, and escalates more complex issues as appropriate.

Responsibilities

• Serve as a first point of contact for HRIS support, managing and resolving Tier 1 tickets related to Oracle HCM, UKG Dimensions, and other HR systems.
• Troubleshoot common system issues, employee questions, data discrepancies, timekeeping issues, and basic system functionality.
• Triage incoming HRIS requests, gather necessary information, resolve routine issues, and escalate more complex technical or configuration-related issues to senior HRIS team members.
• Perform routine HRIS administration, including employee data updates, system maintenance, and basic configuration changes as appropriate.
• Support user access and security requests, including provisioning, updates, and troubleshooting.
• Aid with standard and ad hoc reporting for HR, Payroll, and other business partners.
• Perform data audits and reconciliations to identify and resolve data quality issues.
• Support HRIS data imports and other routine data maintenance activities.
• Assist with system testing for updates, enhancements, and fixes, including documenting test results and identifying issues.
• Create and maintain HRIS process documentation, knowledge articles, and user guides to support employees and HR partners.
• Identify recurring ticket trends and recommend opportunities to improve processes, documentation, and the employee experience.
• Partner with HR, Payroll, and other internal teams to ensure HRIS questions and issues are addressed accurately and in a timely manner.

Requirements

• 1–3 years of experience supporting HRIS, HR Operations, HR Shared Services, or a related function.
• Experience working with an HRIS such as Oracle HCM, UKG Dimensions, Workday, or a similar platform; Oracle HCM and/or UKG Dimensions experience preferred.
• Experience working with a ticketing or case management system and managing employee or internal customer inquiries.
• General understanding of HR processes and employee data, with exposure to payroll and timekeeping processes preferred.
• Strong troubleshooting and problem-solving skills with the ability to research issues and determine when escalation is needed.
• Strong attention to detail and commitment to maintaining accurate and confidential employee data.
• Proficiency in Excel and comfort working with reports and employee data.
• Ability to manage multiple tickets and requests while prioritizing work based on urgency and business impact.
• Strong written and verbal communication skills with a customer-service mindset.
• Ability to work collaboratively with HR, Payroll, and cross-functional partners in a fast-paced environment.

Qualifications

General understanding of HR processes and employee data, with exposure to payroll and timekeeping processes preferred.

Skills

• Experience working with an HRIS such as Oracle HCM, UKG Dimensions, Workday, or a similar platform.
• Experience working with a ticketing or case management system and managing employee or internal customer inquiries.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail and commitment to maintaining accurate and confidential employee data.
• Proficiency in Excel and comfort working with reports and employee data.
• Ability to manage multiple tickets and requests while prioritizing work based on urgency and business impact.
• Strong written and verbal communication skills with a customer-service mindset.
• Ability to work collaboratively with HR, Payroll, and cross-functional partners in a fast-paced environment.

Benefits

For information about our benefits, please visit https://benefitsatfanatics.com/.

Pay

The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Schedule

Not specified.