HR Training Manager

Responsibilities

• Compile Turnover Report, copy and distribute.
• Enter payroll information on computer (wage information, changes).
• Conduct prescreening interviews.
• Respond to unemployment claims, maintain unemployment logbook.
• Maintain new hire, termination, transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Compile wage surveys.
• Monitor and maintain Leave of Absence log.
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Maintain advertising logbook.
• Become certified trainer in all Human Resources training modules.
• Facilitate leadership programs, service culture workshops, and compliance-driven training.
• Lead deployment of new learning programs.
• Partner with Operations to ensure all training supports business performance, guest satisfaction, and brand standards.
• Coach new and existing leaders; assess talent readiness and development gaps.
• Reinforce Highgate’s People First culture across all properties.
• Lead culture immersion during transitions, new property openings, and leadership onboarding.
• Ensure compliance with all HR and related Loss Prevention SOP’s.
• Participate in Highgate Hotel Enrichment Committee.
• Schedule Highgate Hotel Orientation.
• Assist in Highgate Hotel Orientation – explain benefits, conduct tour of property.
• Assist with special projects; plan employee events (meetings, picnics, parties).

Qualifications

• At least 2 years of progressive Human Resources experience in a hotel or Learning & Development, Talent Management, Organizational Development, or a related industry required.
• Experience leading organizational capability initiatives such as leadership development, onboarding, skills academies, and performance enablement.
• Experience leading change management initiatives and driving learning culture transformations.
• Ability to coach and develop leaders at all levels.
• Strong analytical and problem-solving abilities.
• Previous supervisory responsibility preferred.
• College course work in related field helpful.
• High school diploma or equivalent required.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Must have prior experience working in a unionized hotel environment.