HR Systems Time & Attendance System Administrator

Job Summary

This technical-functional role is an IT role that plays a critical role in ensuring the smooth operation, configuration, and support of the UKG Workforce Management platform. This IT role supports HR and Finance by administering UKG Time & Attendance systems, ensuring best practices, and delivering project and production support.

Responsibilities

• System Administration & Configuration
  • Manage and maintain the UKG Workforce Management system, including Time & Attendance, scheduling, and attestation modules.
  • Configure system settings, timeclock devices, and user roles based on organizational needs.
  • Build, maintain and support integrations.
  • Ensure system performance, uptime, and data integrity.
• Technical Support & Troubleshooting
  • Provide Tier 2 support for system issues, escalating to UKG support when necessary.
  • Consistent and accelerated ticket management.
  • Monitor and resolve ServiceNow tickets related to UKG operations.
  • Troubleshoot integration issues with HCM, Payroll, and Middleware systems.
• Project & Enhancement Support
  • Participate in system design and implementation projects.
  • Support upgrades, enhancements, and new feature rollouts.
  • Collaborate with HR, Payroll, Finance, and IT teams to gather and implement requirements.
• Compliance & Documentation
  • Ensure adherence to SDLC (Software Development Life Cycle) and SOX compliance protocols.
  • Create and maintain technical documentation, SOPs, and audit logs.
  • Support internal and external audits with system data and reports.
• Testing & Quality Assurance
  • Develop and execute test scripts for system changes and enhancements.
  • Support user acceptance testing and training environments.
  • Validate configuration changes before deployment.
• Training & Knowledge Management
  • Assist in training HR and Payroll teams on system functionality.
  • Stay current with UKG updates, certifications, and best practices.
  • Share knowledge across teams to improve system usage and adoption.

Qualifications

• Bachelor of Science Degree in relevant field or equivalent experience is required.
• UKG certifications preferred.
• Functional Human Resource and Payroll certifications, a plus.
• Project Management certifications, a plus.
• 5+ years of experience in HR, payroll, and Time & Attendance.
• 5+ years of experience in UKG Implementations and system administration.
• Experience with global implementations with unique legal and regulatory requirements.
• Functional and payroll systems experience required.
• ServiceNow and SDLC activities required.
• Commensurate technical and functional experience to perform required job duties.
• Self-starter that is agile, adaptive, and can prioritize work packages as shifting needs come through the business.
• Detail-oriented, focused, and organized.
• Manages own deliverables to committed timelines with little prompting.
• Intellectually curious - takes initiative to keep skills current and understand proprietary business processes.
• Expertise in UKG Time & Attendance, scheduling, attestation configuration.
• Expertise in UKG WFM interface management, Person import, Payroll export and managing CRTs.
• Expertise in creating hyperfinds, data views, reports.
• Experience with HCM, Middleware, and Payroll integrations.
• Strong business analysis and problem-solving skills.
• Able to translate functional needs into technical solutions.
• Excellent communication, documentation, and time management.
• Experience in global systems implementation and SOX compliance.
• Proficiency in Microsoft Office.