HR Systems Analyst

About Ping Identity

Ping Identity believes in making digital experiences both secure and seamless for all users, without compromise. Our headquarters is in Denver, Colorado, with offices and employees globally. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.

The Role

The HR Systems Analyst is responsible for the effective administration, support, and continuous improvement of HR systems and related workflows. This role serves as a key partner across HR Operations and other business functions by owning system administration, reporting, troubleshooting, testing, documentation, and process optimization.

Responsibilities

• Serve as a primary analyst and subject matter expert for HR systems, with a strong focus on UKG as the primary HRIS and Greenhouse as the applicant tracking system
• Own day-to-day HR systems administration, including employee changes, data maintenance, workflow support, troubleshooting, configuration updates, system permissions, routine maintenance, and testing within established governance
• Support reporting, data integrity, and audit activities by building and validating recurring and ad hoc reports, maintaining deep UKG BI reporting knowledge, and conducting audits and reconciliations across HR systems and connected processes
• Help administer and improve FreshService as the HR Operations ticketing system, while providing timely and thoughtful support to employees and internal stakeholders on system troubleshooting and process questions
• Support administration and reporting for compliance and learning processes, including annual anti-harassment training in Docebo, while expanding systems support over time to additional platforms such as Quantum
• Develop and maintain SOPs, process guides, troubleshooting steps, FAQs, and knowledge base content so processes are documented, scalable, and not dependent on one individual
• Identify and implement process, system, and automation improvements that reduce manual work, improve the employee experience, and help the HR Operations team scale
• Lead or support the team’s adoption of AI by identifying practical use cases, creating agents or automations, and embedding scalable solutions into team workflows
• Partner closely with HR Operations Specialists and Managers, as well as cross-functional teams including IT, Payroll, Finance, Legal, HRBPs, Total Rewards, and Talent Acquisition, to resolve issues, improve workflows, and support scalable execution
• Bring forward new ideas, manage competing priorities and projects with clear milestones, monitor system releases and best practices, and support ad hoc reporting, audits, and operational initiatives based on team priorities

Qualifications

• 3–5 years of experience in HR systems, HR operations, or people analytics, preferably in a fast-paced global environment
• Hands-on experience administering HR systems and supporting employee lifecycle processes in a business environment
• Strong understanding of employee lifecycle processes and how HR systems support them
• Experience with reporting, BI reporting, data validation, audits, reconciliations, and issue resolution
• Experience supporting integrations, file feeds, bulk uploads, and practical system or workflow improvements
• Strong analytical, organizational, and problem-solving skills, with proficiency in spreadsheets and reporting tools
• Strong written and verbal communication skills, including the ability to explain system concepts clearly to non-technical users
• Able to manage multiple priorities, work independently, handle sensitive information with sound judgment, and learn new systems quickly
• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field

Preferred Qualifications

• Hands-on experience with UKG, including BI reporting; experience with Workforce Management is a plus
• Familiarity with Greenhouse or similar applicant tracking systems
• Experience owning or administering a ticketing platform such as FreshService
• Experience supporting learning or compliance systems such as Docebo
• Familiarity with platforms such as Quantum, DocuSign, and Smartsheet
• Experience supporting annual cycles, audit activity, or compliance-related reporting
• Comfort working across process improvement, documentation, AI adoption, and cross-functional projects