HR Support Specialist

About the role

We are seeking a motivated and detail-oriented HR Support Specialist to join our Corporate HR team. This role provides essential administrative and operational support across 30+ subsidiaries, helping ensure consistent, efficient, and people-focused HR processes.

Responsibilities

• Serve as the primary dispatcher for the Human Resources HelpDesk, ensuring tickets are accurately triaged and assigned to the appropriate agent; resolve non-escalated requests using available resources and approved “canned” responses.
• Provide project-based and administrative support to the HR team.
• Support the benefit plan renewal process annually.
• Support benefits administration and open enrollment activities, including data tracking and employee communications.
• Support integration efforts for newly acquired companies.
• Provide support with audits and plan testing, including but not limited to 401(k) audits, 401(k) nondiscrimination testing, and Health and Welfare nondiscrimination testing.
• Prepare and maintain reports, trackers, and dashboards using HRIS, Excel, Benefit Administration Platforms, and other tools.
• Oversee garnishments and medical support orders across multiple subsidiaries.
• Oversee Health & Welfare and 401(k) benefit deductions, including entry, review, and auditing across multiple subsidiaries.
• Administer tax notices, including distribution, payroll provider case creation, and tax rate updates across multiple subsidiaries.
• Respond to Employment Verifications and may be responsible for partnering with local HR POCs to respond to Unemployment claims.
• Cover training sessions, meetings, and HR initiatives as needed.
• Partner with Corporate HR team members to improve workflows and standardize processes across subsidiaries.
• Handle sensitive and confidential information with professionalism and discretion.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) preferred.
• Strong technical aptitude; comfortable learning and navigating HRIS platforms and internal systems.
• Proficient in Microsoft Excel (filters, formulas, data tracking) and Microsoft Office Suite.
• Highly organized with strong attention to detail and follow-through.
• Excellent written and verbal communication skills.
• Team-oriented mindset with a positive, “can-do” attitude.
• Able to manage multiple priorities in a fast-paced, multi-entity environment.