HR Solution Center Representative Tier 1, 40 Hours.

Job Description

The Tier One HR Solution Center Representative is responsible for answering inbound employee inquiries across all HR functions, owning the resolution of tier 1 employee and manager inquiries through case management.

• First point of contact for all HR-related questions and supports employee life-cycle processes, programs, and policies.
• Must have general knowledge of HR policies and procedures for quick responses to caregivers.
• Educate and promote the use of self-service tools and technology to help drive self-service utilization.
• Maintains high quality customer service by providing a welcoming and responsive atmosphere, including over the phone.

Required Position Qualifications

• A high school diploma or equivalent.
• High degree of integrity and ability to maintain strict confidentiality.
• Ability to multitask and work under pressure while maintaining a professional attitude.
• Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed.
• Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.
• Critical thinking, Problem Solving, self-starting and multi-tasking abilities necessary.
• Ability to understand and execute HR procedures and policies.
• Must be organized with strong attention to detail.
• Requires the ability to work independently, make decisions and edit work of others.
• Ability to multi-task without losing speed or accuracy.
• Ability to resolve identified discrepancies.
• 6 months-1 year experience in a customer service role.

Preferred Experience

• Experience in an HR support role.
• Working knowledge of state and federal employment laws.
• Functional knowledge of Workday.