HR Service Center Representative - 6 month Contract

What You’ll Do

• Process daily HR & Payroll transactions into HRIS systems, perform audits on updates and ensure integrity and accuracy of the employee data and payroll records
• Serve as first point of contact for employee questions and issues via telephone or HR Helpdesk ticketing system; utilize ticketing system to process, document and resolve inquiries
• Escalate inquiries as necessary and work with internal and external resources to resolve employee issues and problems
• Work closely with Payroll to insure payroll process is completed timely and accurately
• Provide guidance and assistance to managers and employees relating to HR and Payroll policies, employee benefit programs and other employment information
• Responsible for providing accurate information and direction regarding policies and procedures
• Run and distribute various reports on a regular basis
• Maintain employee personnel files and records in compliance with retention requirements
• Handle unemployment claims, employment verifications, garnishments, child support claims, QMSCO’s and other inquiries relating to employees and personnel records
• Process tuition reimbursements under the DNA Educational Assistance Program
• Provide administrative support for HR, Payroll, Talent Acquisition and Benefit related activities – new hire background checks, offer letters, promotion letters, post-employment benefit brochure distribution, benefit eligibility feeds and benefit enrollments, information request from life and disability providers; United Way contributions; back-up for benefit and retirement plan contributions
• Aid in the continuous development and improvement of information and processes required to perform quality service delivery

What We’re Looking For

• Experience or exposure to HR principles and practices, employee benefit programs and payroll activities
• Proficient in Excel, Word, and PowerPoint; HRIS experience, preferably with SAP and/or Success Factors
• Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics, and customer service
• Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
• High sense of urgency for meeting commitments and completing assignments
• Consistently deliver high quality customer service in a professional manner
• Positive attitude, friendly demeanor, and a team player