HR Shared Services Consultant

About the Role

As a Shared Services Consultant, you will spend your time providing daily support to HR Team Members and executing the mission of the Shared Services Center. You will be supporting the creation, implementation, and continuous improvement of the Shared Services strategy.

Scope & Responsibilities

Documentation and Record Keeping: Creates and manages documentation, reports, dashboards, and communications that help communicate the strategy and status of the HR Shared Services initiative. Collaborates with COE's (Centers of Excellence) to document Human Resources processes and training for HR Shared Services staff. Ensures accuracy of knowledgebase documentation. Identifies, writes, and implements Human Resources policies and guidelines regarding the HRIS.

Data Analysis: Recommends options for tracking, reporting, and analyzing HR data. Runs scheduled reports and creates ad hoc reports as needed.

Technical: Maintains Applications & HRIS databases. Troubleshoots, examines, detects, identifies, and corrects technical problems and deficiencies. Assists in the preparation of proposals to develop new systems and/or operational changes. Serves as liaison between HRIS and IS related to all HR Applications and HRIS systems for all issues, updates and support activities. Provides general HR applications support, including but not limited to, creating and maintaining all HR applications documentation, proper documented practices and processes, proper use of systems, etc.

Process Improvement: Suggests ways to improve Shared Services effectiveness. Identifies opportunities for improving Human Resources processes through information systems changes, audit creation and ongoing process reviews.

Shared Services Operations: Answers complex inbound cases while delivering quality service and creating a positive customer experience. Applies critical thinking and dynamic listening skills to effectively diagnose Team Member needs and to determine key details to document. Communicates policies and processes and provides information in response to inquiries. Develops exceptional understanding of relevant HR processes to ensure accurate, insightful customer responses. Partners with the HR Operations team on system requirements of Shared Services enabling technologies. Demonstrates broad knowledge of the Shared Services' work and its implications across the organization. Ensures accurate processes for items such as new hire entry, status changes and employment data while ensuring personnel actions are in compliance with current policies and guidelines. Responsible for adhering to and driving the CEI culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. Performs other job-related duties as assigned.

About You

• Ability to create documentation that clearly demonstrates information to a wide audience.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Works with others to develop innovative but practical ideas, approaches, and insights for the work of the Service Center.
• Able to work in an environment with frequent interruptions and changing tasks and priorities.
• Ability to acquire verbal, numerical, and other types of data from various appropriate sources.
• Makes insightful, well-reasoned, and defensible judgments from an analysis of available information.
• Presents effectively to others in informal settings, using prepared materials and visual aids to favorable effect.
• Follows up to ensure the message has been understood when speaking to others and responds to feedback from the audience by tailoring content and interpersonal style.
• Exceptional communications skills, both verbal and written.
• Highly experienced in MS Office with advanced Excel skills.
• Demonstrated dependability and sense of urgency.
• Highly resourceful team-player with the ability to work autonomously.
• Proficiency with or the ability to quickly learn the organization's HRIS.
• Technology (specifically in HR) and Office applications (Outlook, Word, Excel, Powerpoint).
• Communications (written, verbal, interpersonal).
• Ability to work in a fast-paced and changing environment.
• Ability to respond to often changing business priorities with flexibility.
• Advanced time management and analytical skills.
• Knowledge of HR processes and some proficiency in HRIS systems and HR analytics tools.
• Excellent analytical and problem-solving skills.
• Strong attention to detail.
• Effective written and verbal communication skills, including the ability to explain data and findings to a non-technical audience.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Ability to manage multiple assignments/projects and timelines.
• Previous exposure to project-related activities through active participation in system-related projects.
• Self-motivated with strong organizational, planning and follow-up skills.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

• Education: Bachelor's Degree in Business Administration or similar related fields. HR certification (e.g., SHRM-CP, HRCI) is preferred.
• Experience: Two (2) years of experience in technical operations or learning and development administration and support or related HR roles, preferably in HR shared services operations.