HR Service Manager

About the role

The HR Service Manager leads the global HR Service Team, including U.S. based team members and the HR Service Supervisor in India. The role is accountable for delivering timely, accurate, and consistent HR administrative services across supported regions and owns the team’s service delivery model, operational performance, process governance, data quality, controls, and continuous improvement. The HR Service Manager oversees services including onboarding, employee data changes, compensation changes, status changes, and general HR administrative support. This role will also lead the centralization and standardization of HR processes currently sitting in the business while advancing automation, operational efficiencies, and scalable service practices that support the continued growth of the HR Service Team.

LOCATION: This is a remote role. This job posting is expected to close on October 23rd, 2026.

Responsibilities

• Lead, manage, mentor, and develop the global HR Service Team, including oversight of the India-based HR Service Supervisor and HR Service Associates across locations.
• Establish clear roles, expectations, and accountability while building a collaborative, high-performing team.
• Provide overall leadership for the delivery of HR administrative services across supported regions.
• Ensure employee and business requests are processed accurately, consistently, and within established service-level expectations.
• Serve as a key partner to business leaders, HR partners, and HR Centers of Expertise to understand operational needs, address service gaps, and develop practical solutions that support the business and employee experience.
• Lead the evaluation, transition, and centralization of HR processes into the HR Service Team from the business.
• Develop