HR Service Delivery Consultant

About This Role

The Wells Fargo HR Operations team is seeking a HR Service Delivery Consultant to help advance and scale global HR operational processes. This role focuses on driving efficiency and effectiveness through the use of automation, artificial intelligence (AI), and data analytics. As a consultant, you will take a more strategic, forward-looking perspective—partnering across teams to identify opportunities to streamline processes, reduce manual work, and enhance the employee experience. This role plays a key part in shaping how HR service delivery evolves across a global operating model.

Required Qualifications

• 2+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with Risk Control Self-Assessment (RCSA) practices, including control development, execution, and testing
• Experience reviewing and interpreting legal or compliance-related documents
• Strong quality review skills with a focus on accuracy and data integrity
• Experience developing and maintaining procedures, job aids, and customer-facing content that support scalable and AI-ready service delivery
• Familiarity with HR technology and emerging trends, including AI and automation
• Ability to conduct research and recommend process or business improvements
• Strong collaboration and stakeholder partnership skills across functions and organizational levels
• Excellent written and verbal communication skills
• Solid critical thinking skills, with the ability to leverage data and analytics to inform decisions
• Experience partnering with Product, Technology, and Operations teams to identify, document, and track system enhancements and issues
• Experience with Workday, ServiceNow, or similar HR systems, including translating business needs into system requirements
• Experience with document management, records administration, or documentation retrieval processes
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Desired Qualifications

• Experience with Risk Control Self-Assessment (RCSA) practices, including control development, execution, and testing
• Experience reviewing and interpreting legal or compliance-related documents
• Strong quality review skills with a focus on accuracy and data integrity
• Experience developing and maintaining procedures, job aids, and customer-facing content that support scalable and AI-ready service delivery
• Familiarity with HR technology and emerging trends, including AI and automation
• Ability to conduct research and recommend process or business improvements
• Strong collaboration and stakeholder partnership skills across functions and organizational levels
• Excellent written and verbal communication skills
• Solid critical thinking skills, with the ability to leverage data and analytics to inform decisions
• Experience partnering with Product, Technology, and Operations teams to identify, document, and track system enhancements and issues
• Experience with Workday, ServiceNow, or similar HR systems, including translating business needs into system requirements
• Experience with document management, records administration, or documentation retrieval processes
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job Expectations

• This position offers a hybrid work schedule
• This position does not offer visa sponsorship
• This position does not offer relocation

Posting Locations

• Minneapolis, MN
• Charlotte, NC

Pay Range

The pay range reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $68,000.00 - $114,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date

15 Jul 2026

Job posting may come down early due to volume of applicants

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Recruitment and Hiring Requirements

Third-party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Recruitment and Hiring Requirements

Third-party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.