HR Service Delivery Analyst

About the role

The HR Service Delivery Analyst plays a critical role in ensuring the accurate, compliant, and timely delivery of workforce operations services for assigned business units. This role partners closely with Dayforce and internal stakeholders to support earnings delivery, and HR systems operations, while contributing to a high-quality team member experience through the HR Shared Services model.

Responsibilities

• Partner with Dayforce Managed Services to support the end-to-end earnings delivery process, including WFM review, audits, validation, payroll transmission, and issue resolution for assigned business units.
• Serve as a primary liaison between HR, assigned business units, and Dayforce for earnings-related processes, system questions, and transactional support.
• Collaborate with managers and business unit partners to coordinate and process payroll-related forms, adjustments, and corrections, ensuring accuracy and compliance with established timelines.
• Conduct operational audits related to earnings, incentives, and team member data to identify discrepancies, trends, and opportunities for process improvement.
• Support payroll funding and reconciliation activities in partnership with Accounting, Dayforce, and external banking partners.
• Partner with Dayforce Tax Services to support payroll tax accuracy, compliance, and timely filings.
• Respond to earnings and system-related inquiries by leveraging the payroll contact center and ensuring a high-quality, customer-focused resolution experience.
• Escalate complex issues and proactively communicate impacts, timelines, and resolutions to business unit stakeholders.

Qualifications

• Experience in human resources related fields.
• Strong communication & ability to manage multiple tasks and projects simultaneously.
• Professional demeanor and strong work ethic, including a commitment to safeguarding confidential information.
• PREFERRED: Experience with Dayforce HRIS.
• Strong technical skills with systems and technology.
• Proficient with Microsoft Office Suite or related software (Smartsheet).

Benefits

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Continue your education with tuition and certification reimbursement
• Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
• Protect yourself from identity theft or travel mishaps with our no-cost coverage
• Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet
• Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more

Pay

$70,000.00 to $80,000.00 annually

Schedule

N/A