HR Service Center Representative
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, believe there is always a better way, and are looking for people like you.
About the role
Taylor Corporation is seeking an HR Service Center Representative to support our customers—our employees and managers—with their human resource-related questions. The position is responsible for answering customer questions throughout their employment lifecycle, including topics such as benefit coverage and eligibility, payroll processing, leave of absence, and general policy questions. This team also assists with HR data gathering, audit support, and process execution. The HR Service Center team receives questions via email and phone and will use both methods.
Responsibilities
- Provide exceptional customer support and prompt responses to incoming questions from managers, employees, and other human resources staff members.
- Serve as a customer advocate by listening to customer needs and guiding them to appropriate resources and programs.
- Deliver accurate information to customers in accordance with goals and objectives.
- Document and maintain procedures and processes; advocate sharing and knowledge transfer across the team.
- Utilize current systems to research and respond to inquiries.
- Participate in team assignments for answering employee questions regarding benefits, payroll, and HR processes.
- Support special projects including data testing and review, open enrollment, performance reviews, and annual compensation reviews.
- Maintain a high standard of privacy and confidentiality to ensure customers' protected health information is secure.
- Cross-train in all key support topics with the ability to solve issues and/or partner with subject matter experts for resolution.
- Analyze processes, workflows, and procedures to proactively identify issues and opportunities for improvement.
Requirements
- 1+ years of experience within Human Resources and/or customer service.
- Demonstrated aptitude with Microsoft Office-based software.
- High school diploma or equivalent.
- Proven written and verbal communication skills.
- High level of customer service skills.
- Must be authorized to work in the United States without the need for employer sponsorship.
Qualifications (Preferred)
- Bachelor’s degree.
- Bi-lingual skills.
Pay
The anticipated hourly range for this position is $22.00 - $25.00. The actual base offered depends on a variety of factors, including qualifications, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Schedule
- Full-time position in a service center environment.
- Monday through Friday, 8:00 AM – 5:00 PM (flexibility for a later schedule).
- Some overtime required.
Benefits
- A choice of several health plans, dental, and vision coverage.
- Wellness programs.
- Life and disability coverage.
- Flexible spending accounts and health savings accounts.
- 401(k) plan with company match.
- Paid time off (PTO) and 64 hours of annual holiday pay.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services, and technologies that address tough business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.