HR Service Center Advisor (Contract)

The HR Service Center Advisor is responsible for acting as a first point of contact for employees and managers, triaging issues and coordinating the provision of services to clients, as well as providing operational support to Human Resources (HR).

Responsibilities

• Ensuring the applicable onboarding package is initiated and completed
• Entering and verifying the accuracy of new or returning employee data in the HRIS and associated timekeeping systems
• Scheduling necessary orientation or pre-employment training as required
• Validating necessary documentation (I-9’s, E-Verify)
• Ensuring all information is present to support timely payroll processing
• Receiving and processing employee transactions in the HRIS
• Responding to internal customer phone calls and emails regarding system access or data issues
• Utilizing knowledge of legislation and regulations related to Payroll and/or Human Resources, along with company policies and procedures to accurately complete employee changes in the HRIS
• Ensuring employee status changes are updated in the system in a timely manner
• Auditing employee files to confirm the presence of documentation required by law
• Auditing processes initiated by users to ensure accuracy, providing instruction and additional training as necessary
• Answering Service Center calls, emails, text messages and answering questions, or escalating issues as appropriate
• Keeping a log of all customer inquiries, and reporting on activity weekly
• Preparing templated responses for frequently asked questions
• Aiding Managers with workflows related to employee changes and approvals in the HRIS
• Identifying process issues within the HRIS, and referring them to the HRIS technical team for attention
• Updating organizational information and documents in an intuitive manner on the HRIS for user reference
• Reporting metrics related to Service Center activity

Requirements

• High school diploma
• Minimum of two years of experience processing changes in a full service HRIS.
• Understanding of payroll processes and legislative requirements is also highly desirable.
• Proficiency in the use of Human Resource Information Systems (specifically UKG Pro)
• Proficiency Microsoft Office applications with intermediate Excel
• Knowledge of Hiring processes and documentation requirements
• A high degree of accuracy and attention to detail
• Excellent communication and customer service skills
• Excellent analytical and problem-solving skills
• Able to organize, prioritize and coordinate multiple assignments/tasks within a team in a timely and effective manner
• Understanding of, and compliance with applicable laws and regulations pertaining to human resources, benefits, and payroll

Benefits

• Competitive salary
• Medical, dental, vision, and supplemental insurance
• 401K Plan
• Paid Holidays
• Paid Time Off

Schedule

• Monday-Friday, 40 hours/week

Pay

• Salary range for this role is $50,000-64,000

About the role

This is a long term contract position with the potential to convert to full time. This role can be based in office, hybrid, or remote.

Company Overview

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services. Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments. Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.