HR Process Lead

Hourly manufacturing position at the Kraft Heinz processing facility in Lowville, NY. Successful candidates must be willing to contribute improvement suggestions and ideas to support the facility's success. Ideal individuals are safety- and quality-oriented, adaptable, and thrive in a team-based, fast-paced environment.

About the Role

The HR Process Lead owns and improves key plant HR processes to strengthen leader execution, workforce stability, compliance, and employee experience. This role drives process effectiveness across core people systems, identifies trends and gaps, and partners with plant leaders to improve follow-through on HR priorities. The position focuses on structured HR process management, accountability routines, and continuous improvement tied to business and people outcomes.

Responsibilities

• Own designated plant HR processes from planning through execution, follow-up, and improvement.
• Monitor process performance across areas such as onboarding, attendance management, training completion, retention, and leader compliance.
• Identify trends, risks, and recurring breakdowns, and recommend corrective actions to plant leadership.
• Drive accountability with leaders for timely completion of required people-process activities and follow-up actions.
• Build, maintain, and interpret process dashboards, trackers, and reporting tools to support decision-making.
• Standardize and improve HR workflows to increase consistency, efficiency, and policy adherence.
• Partner with supervisors and plant leaders to strengthen execution of attendance, onboarding, engagement, and compliance-related practices.
• Support employee relations processes through documentation coordination, follow-up tracking, and process discipline.
• Lead administration of select HR programs with emphasis on process quality, consistency, and measurable outcomes.
• Ensure HR processes align with state and federal regulations, Kraft Heinz policies, and plant operating requirements.
• Own payroll administration processes for the plant, including issue resolution, accuracy follow-up, and process compliance.
• Monitor attendance trends and maintain discipline tracking to support timely, consistent leader action.
• Partner with supervisors to ensure attendance-related corrective action steps are completed accurately and on time.
• Serve as a primary employee resource for general HR questions, issue triage, and guidance on routine people-process matters.
• Identify recurring payroll, attendance, or employee-support issues and recommend process improvements.
• Build and maintain reporting and tracking tools that improve visibility, consistency, and follow-through across plant HR processes.
• Support plant leaders by reinforcing compliance with required people practices, policies, and documentation standards.
• Ensure equipment and machinery are cleaned and sanitized according to the Kraft Heinz Sanitation Program.
• Ensure all products manufactured align with the Quality Assurance Program and policies.
• Follow the Kraft Heinz Safety Process, adhere to LOTO policy and procedures, and maintain a safe work environment.

Requirements

• Bachelor’s degree or equivalent experience in human resources or business-related field.
• Two years’ experience in HR field.
• 1 year SAP/LIS administration experience desired.
• Effective leadership, strong communication, and solid customer service skills.
• Proven abilities in initiative, planning and organizing, follow-up, interpersonal relations, and problem solving.
• Ability to effectively establish relationships and trust within all levels of the organization.
• Weekend and holiday work will be required.

Benefits

• Medical, Dental, Vision coverage.
• Health Reimbursement Account/Health Savings Account.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Company-paid Life Insurance.
• Company-paid Short-term Disability.
• 401k plan.
• Paid Time Off, Company Holidays, Leave of Absence.
• Recognition and training programs.
• Wellbeing programs (physical, social, emotional, and financial).
• Family Support Programs.
• Accidental Death & Dismemberment insurance.
• Disability coverage.

Pay

$30.37–$35.91 per hour, with a $1.00 shift differential for second shift and $1.25 shift differential for third shift.

Schedule

Based on 7-day-per-week production.

About the Facility

The Lowville plant produces Philadelphia Cream Cheese. Built in 1971, the facility spans over 400,000 square feet and houses 13 production lines. Milk and cream are supplied by local farms. With over 400 employees, the plant is one of the largest employers in Lewis County.