HR Platforms Business Systems Analyst

About the role

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Key Responsibilities & Accountabilities

• Work with customers to analyze Workday HCM system requirements and identify problems, gather requirements, research options, and recommend solution.
• Works with users to determine needs, identify changes and enhancements.
• Identify and assess solution options.
• Documents required system modifications.
• Analyze data to inform problem.
• Create user stories.
• Document as-is and to-be process flows.
• Identify gaps in operational business processes, as well as document business process improvements and flow diagrams.
• Prepare detailed business requirements.
• Work closely with business teams to strategize solutions that support short term and long-term business objectives.
• Present and evaluate design solutions.
• Communicate design to all stakeholders.
• Coordinate and implement solutions.
• Act as the liaison between Business, Developers, Project Managers and 3rd party vendors.
• Configure solutions in Workday HCM.
• Document mapping requirements for interfaces with internal and 3rd party solutions.
• Work closely with developers to ensure requirements and design are completely understood.
• Develop and coordinate test plans, test scripts, facilitate and participate in User Acceptance Testing.
• Ensure deliverables align with business requirements with measurable results and drive positive results.
• Participates in the creation of training materials and the delivery of training.
• Effectively resolves problems and roadblocks before they occur.
• Facilitate project meetings.
• Perform ad-hoc project management activities.
• Provide support on application solutions.
• Work with users to trouble shoot issues.
• Coordinate with appropriate resources to resolve issues.
• Update applicable documentation.
• Communicate resolution to appropriate parties.

Minimum Qualifications

• Bachelor's degree in Business, Information Systems, Human Resources, Technology, or a related field; or an equivalent combination of education and experience.
• Minimum of 5 years of experience in business analysis, systems analysis, and/or HR technology support.
• Experience supporting and administering Workday HCM, including business process analysis, testing, troubleshooting, and end-user support.
• Strong understanding of Software Development Life Cycle (SDLC) methodologies and system implementation practices.
• Demonstrated ability to analyze business processes, identify operational challenges, and recommend effective solutions.
• Experience developing and executing test plans, test cases, and user acceptance testing activities.
• Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives and meet deadlines in a fast-paced environment.
• Excellent analytical, problem-solving, and critical-thinking skills with strong attention to detail and accuracy.
• Strong interpersonal, customer service, and relationship management skills, with the ability to collaborate effectively across technical and functional teams.
• Excellent verbal and written communication skills, including the ability to communicate complex concepts to both technical and non-technical audiences.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Visio.

Preferred Qualifications

• Workday HCM configuration experience.
• Experience supporting HR systems in a higher education environment.
• Experience leading or participating in cross-functional projects involving HR, Payroll, Benefits, or Talent functions.