HR Partner, Human Resources

About the role

The HR Partner role focuses on employee experience, engagement, leadership development, and HR operational excellence within the (Insert Line of Business) PXT team.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters.
• Handle sensitive information with discretion and professionalism.
• Aid in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities.
• Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention.
• Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives.
• Cook up logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment).
• Help prepare insights for site reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions.
• Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Qualifications

• Experience as a human resource business partner or a blend of operations and HR.
• Experience in a call center, distribution center, or manufacturing environment.
• Experience supporting hourly employee client group.
• Experience working with and protecting confidential and sensitive HR information.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience with 1-year human resources general experience or equivalent experience (e.g., operations, customer service, retail, manufacturing) experience.
• Experience in human resources at companies supporting 250-500 or more associates.
• Experience with Microsoft Word, Excel, and Payroll Systems or HRIS.