HR Operations Specialist (Hybrid)

This position will provide dependable operational support for Campus Resources by processing routine HR transactions, managing intake requests, maintaining documentation, and supporting reporting and workflow activities.

Responsibilities

• Manage shared inboxes and action/ticket queues, including triaging, routing, and resolving standard cases within established service levels.
• Provide first-level responses to routine HR questions from campus HR teams.
• Review active job postings for compliance and quality issues.
• Coordinate posting revisions with campus partners and escalate systemic concerns to leadership.
• Track job-posting trends to help identify analysis and campus training needs.
• Respond to basic questions regarding background verification processes in accordance with established protocols.
• Maintain designated SharePoint sites, ensuring HR materials are accurate, accessible, and properly version-controlled.
• Maintain operational SOPs, templates, and quick-reference guides.
• Coordinate documentation updates as processes evolve and implementation approaches.
• Provide additional operational coverage during user acceptance testing (UAT) and system cutover periods while subject-matter experts focus on project responsibilities.

Requirements

• 4-6 years of experience in higher education HR operations, HR shared services, or higher education administration.
• Proficiency with HRIS or other enterprise systems.
• Strong Microsoft Excel/Google Sheets skills.
• Excellent accuracy and attention to detail.
• Ability to follow established procedures and manage multiple priorities in a fast-paced environment.
• Strong customer-service orientation and clear written and verbal communication skills.

Benefits

• Health Insurance
• Sick Time
• 401k

Pay

$25.00 - $35.00 per hour (Depending on experience and qualifications)

Schedule

9am-5pm, Monday-Friday

Location: 395 Hudson St, New York, NY 10014
Duration: approximately 1 year