HR Operations (People Services) Partner

About the role

Our client, a leading organization in the industry, is seeking a HR Operations (People Services) Partner to join their team. As a HR Operations (People Services) Partner, you will be part of the Human Resources department supporting the People Services team. The ideal candidate will have strong communication skills, a proactive mindset, and a commitment to excellence, which will align successfully in the organization.

This is an onsite role located in Irvine, CA, with a duration of 12+ months and possible extension. The pay range is $50-$65/hr on W2.

Responsibilities

• Lead HR Service Center operations, serving as the primary escalation point for HR inquiries, ensuring timely resolution, disciplined case governance, and effective judgment in managing complex or sensitive situations.
• Oversee core HR operations including onboarding, offboarding, job changes, data management, verifications, and employee support through case management platforms.
• Lead complex case management strategy, partnering with Legal, ER, IT, HRIS, Security, and vendors to manage escalations, evaluate nuanced accommodation cases, and develop decision-making frameworks for high-risk scenarios.
• Own governance frameworks for terminations, offboarding controls, benefits and leave programs, identity and access management, and data quality standards across all worker types.
• Ensure compliance and audit readiness by maintaining documentation standards, supporting internal/external audits, strengthening global stock audit processes, and implementing robust operational controls.

Requirements

• 7+ years of HR Operations, HR Shared Services, or Employee Support experience with a strong understanding of HR processes including onboarding, offboarding, accommodations, and employee documentation.
• Proficiency with HR systems and case-management tools such as Workday and ServiceNow.
• Ability to interpret and apply HR policies accurately while exercising discretion and maintaining confidentiality.
• Strong organizational skills with the ability to manage multiple workflows and deadlines effectively.
• Excellent written and verbal communication skills with a customer-centric approach.

Benefits

• Opportunity to work in a dynamic and supportive environment that values diversity and inclusion.
• Engagement in meaningful work that impacts organizational success and employee experience.
• Potential for professional growth and development within a global organization.
• Collaborative team culture that encourages innovation and continuous improvement.
• Access to comprehensive training and resources to support your career journey.
• Eligibility for medical, dental, and vision plans, as well as a 401(k) plan, upon completion of the waiting period.
• Weekly pay.