HR Operations Partner

About the role

The HR Operations Partner is responsible for driving operational excellence across HR systems, processes, data integrity, payroll, benefits, and employee support. This role plays a critical part in scaling and improving HR operations by identifying opportunities, solving problems, and implementing efficient, high-quality processes.

This position is ideal for an analytical, detail-oriented professional who enjoys solving problems, improving processes, and supporting multiple areas of Human Resources. The successful candidate is adaptable, proactive, and able to think holistically by researching issues thoroughly, considering downstream impacts, identifying correlations or root causes, and anticipating risks before they become larger operational issues.

Responsibilities

• Serve as a primary resource for employee and manager inquiries related to HR operations, payroll, benefits, HR systems, and related processes.
• Research and resolve HR operational issues while ensuring compliance with company policies and established practices.
• Develop and maintain process documentation, standard operating procedures, workflows, and training materials.
• Partner with internal stakeholders to ensure HR services are delivered accurately, efficiently, and consistently.
• Lead payroll administration activities and partner with the payroll vendor to ensure accurate and compliant processing.
• Administer benefits-related processes, including enrollments, eligibility reviews, life event changes, and vendor coordination.
• Support 401(k) administration, including employee contribution updates, eligibility monitoring, vendor coordination, and related compliance activities.
• Coordinate leave of absence administration, including employee communications, documentation tracking, vendor or carrier coordination, and return-to-work processes.
• Conduct audits of payroll, benefits, employee data, and HR transactions to identify discrepancies, ensure compliance, and support corrective action.
• Maintain the integrity of employee and organizational data within Workday and other HR systems.
• Generate, analyze, and interpret HR reports to identify trends, risks, discrepancies, and opportunities for improvement.
• Identify operational risks, process gaps, and inefficiencies and implement solutions that improve accuracy, compliance, scalability, and employee experience.
• Provide operational support across the Human Resources function based on business priorities and team needs.

Qualifications

• 4–6+ years of experience in HR operations, HRIS, payroll, benefits, or HR generalist roles
• Experience working within HR systems and managing HR data integrity
• Experience auditing payroll, benefits, or employee data preferred
• Experience supporting multi-state or distributed workforces preferred
• Workday experience strongly preferred
• Strong Excel and data analysis skills
• Experience partnering with external vendors and service providers preferred