HR Operations Manager

Responsibilities

• Administer payroll processes, including employee changes, timekeeping, PTO, payroll inputs, audits, reconciliations, corrections, and employee inquiries.
• Maintain HRIS data, employee transactions, workflows, reporting, and system accuracy.
• Conduct routine audits of payroll, HRIS, employee records, and HR processes.
• Troubleshoot payroll, HRIS, and timekeeping issues and coordinate with vendors as needed.
• Maintain accurate employee records and documentation throughout the employee lifecycle.
• Administer employee benefit programs, including eligibility, enrollment, qualifying life events, reconciliations, COBRA coordination, and annual open enrollment.
• Resolve routine employee benefit questions and administrative issues.
• Administer leaves of absence, including documentation, required notices, tracking, benefits coordination, and return-to-work activities.
• Support workplace accommodation processes in partnership with HR leadership.
• Manage day-to-day workers' compensation claims, including reporting, documentation, carrier communication, work restrictions, and return-to-work coordination.
• Escalate complex, sensitive, or high-risk benefits, leave, accommodation, and workers' compensation matters as appropriate.
• Provide day-to-day HR guidance to employees and managers regarding policies, attendance, performance, conduct, and workplace matters.
• Support employee relations matters, corrective actions, and performance documentation.
• Conduct fact-finding and routine employee relations investigations.
• Escalate complex, sensitive, or high-risk employee relations matters to HR leadership.
• Administer performance management processes, including timelines, documentation, manager support, and completion tracking.
• Maintain accurate and confidential employee relations and performance documentation.
• Maintain and administer HR policies, procedures, and employee handbook documentation.
• Support implementation of new and revised HR policies, procedures, and programs.
• Monitor day-to-day compliance with applicable employment laws and established HR practices.
• Conduct routine HR audits and maintain required employment records, notices, postings, and compliance documentation.
• Coordinate required HR and employment-related training and maintain completion records.
• Identify potential compliance gaps and escalate significant matters to HR leadership.
• Support recruiting and hiring activities for hourly and salaried positions.
• Partner with hiring managers to maintain consistent recruiting, selection, and hiring processes.
• Support offer preparation and ensure approved employment terms are accurately reflected in offer and onboarding documentation.
• Partner with HR team members on recruiting coordination, onboarding, employee changes, and offboarding.
• Ensure employee lifecycle changes are accurately processed across HRIS, payroll, benefits, and related systems.
• Prepare recurring HR reports covering headcount, turnover, recruiting, attendance, payroll, leaves, workers' compensation, and other workforce metrics.
• Monitor HR data and processes for discrepancies, recurring issues, and areas requiring attention.
• Maintain relationships with HR vendors and service providers and coordinate resolution of operational issues.
• Identify opportunities to improve HR processes, controls, accuracy, efficiency, and employee service.
• Support HR projects, audits, and initiatives in partnership with HR leadership.

Qualifications

• 5-7 years of progressive Human Resources experience with broad HR generalist or HR operations responsibilities.
• Current professional HR certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or an equivalent recognized HR certification.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Hands-on experience supporting both hourly and salaried employee populations.
• Hands-on experience with payroll administration.
• Hands-on experience with HRIS and integrated HRIS/payroll systems.
• Experience with benefits administration, including enrollment, qualifying life events, COBRA, and open enrollment.
• Experience administering leaves of absence.
• Experience managing workers' compensation claims and return-to-work processes.
• Experience handling employee relations and routine workplace investigations.
• Experience supporting performance management and corrective action processes.
• Strong working knowledge of federal and state employment laws and HR compliance requirements.
• California employment law experience strongly preferred.
• Experience maintaining employment records, HR policies, notices, postings, and compliance documentation.
• Experience with HR reporting and workforce metrics.
• Strong organizational and time-management skills.
• Strong attention to detail and data accuracy.
• Excellent communication and interpersonal skills.
• Ability to handle confidential and sensitive employee matters with sound judgment.
• Ability to independently manage routine HR matters and recognize when escalation is required.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working in both office and manufacturing environments.
• Experience in manufacturing, CPG, food manufacturing, distribution, or a similar operational environment is a plus.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company contribution
• Paid time off
• Paid holidays
• Floating holiday
• Sick leave
• Paid parental leave
• Company-paid life insurance
• Disability insurance
• Employee Assistance Program
• Professional development and career growth opportunities