HR Operations Coordinator Full Time

About the Role

Responsible for supporting administrative functions in the club, including participating in the hiring process, facilitating team member orientation, benefit enrollment, maintaining HR records, filing, team member communication, comprehensive scheduling processes, and club payroll.

Responsibilities

• Participates in weekly meetings with CoE (Center of Excellence) and sets up 2nd interviews for Club Manager/Assistant Club Manager.
• Conducts new Team Member orientation and facilitates/tracks training for all new hires.
• Acts as the "on-site administrator" of intranet-based training and communications system to coordinate club training needs (e.g., cashier training, safety, etc.).
• Controls comprehensive scheduling processes for all hourly Team Members.
• Ensures club payroll is completed accurately and timely weekly, and maintains all payroll records properly.
• Ensures club performance management process, disciplinary process, and corresponding logs are maintained.
• Administers all personnel paperwork, including new hire paperwork, hourly wage increases, promotions, terminations, worker's compensation, and unemployment claims.
• Supports club talent acquisition efforts (e.g., maintaining hiring table, recruitment marketing, team member referral programs, partnering with community organizations).
• Conducts benefit orientations and facilitates annual benefits open enrollment communication.
• Processes Leave of Absences (LOAs) and addresses LOA/workers' compensation issues.
• Maintains Team Member personnel and medical files.
• Answers Team Member questions or directs them to appropriate company resources.
• Addresses non-complex team member relations issues and escalates as needed.
• Handles Team Member confidential information with care.
• Gathers ordering information and inputs Aruba orders.
• Ensures GOLD standard presentation of breakroom and HR office area daily.
• Provides support for team member recognition and engagement events.
• Ensures all legal compliance postings are current and conducts HR self-audits for club operational audits.
• Attends meetings with Regional HR Business Partner and Home Office as required.
• Maintains all HR communication boards and club policies/procedures.
• Performs other duties as assigned, including working in other departments as needed.

Team Member Expectations

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Strive for flawless execution and hold ourselves accountable.
• Act with honesty and integrity, leading with the member in mind.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity through collaboration and respect.
• Work as a team to achieve goals with speed and agility.
• Maintain a friendly and positive attitude.

Member Service Expectations

• Deliver service excellence through all points of contact.
• Resolve and de-escalate member concerns.
• Ensure a safe and positive environment for members.
• Daily commitment to GOLD Standards (Greet, Anticipate, Appreciate).
• Maintain Fast, Friendly, Full, Fresh, Clean Club Standards.
• Understand and act on production/financial performance reporting.

Qualifications

• Detail-oriented with strong interpersonal and organizational skills.
• Prior Human Resources, administrative, or clerical experience is preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.

Job Conditions

• Most of the time is spent moving about on hard surfaces.
• Occasionally may need to twist, lift, bend, pull, reach, and move files or boxes.
• Frequent time sitting at a computer.
• Sometimes required to lift up to 30 pounds; may require lifting/moving heavy/awkward objects in excess of 30 pounds with assistance.
• Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises.
• Occasional exposure to cleaning agents.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary Club Card Membership plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, plus optional dental, vision, Health Savings Account (HSA), and flexible spending account options.*
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.*
• Employee Stock Purchase Plan: Purchase shares of BJ’s common stock at a 15% discount through after-tax payroll deductions.*

*Eligibility requirements vary by position.

Pay

The pay range for this position is $20.50 - $25.63 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.