HR Operations Coordinator Full Time

About the Role

Responsible for supporting administrative functions in the club. Participates in the hiring process as assigned. Facilitates and coordinates team member orientation, benefit enrollment, assists in updating and maintaining HR records, filing, and team member communication. Responsible for comprehensive scheduling processes and club payroll.

Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance. Strive for flawless execution and hold ourselves accountable. Act with honesty and integrity and lead with the member in mind to address all concerns and escalate as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity by working together with collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt to keep pace with the world around us. Maintain a friendly and positive attitude.

Members: Deliver service excellence through all points of contact. Resolve and deescalate member concerns. Ensure a safe and positive environment and experience for members. Daily commitment to GOLD Standards: Greet, Anticipate, Appreciate (GAA). Fast, Friendly, Full, Fresh, Clean Club Standards.

Work as a team to deliver GOLD club standards daily. Commit to delivering GOLD—Grand Opening Look Daily. Maintain a clean and organized club, inside and out. Know your business: Understand how to access and read production and/or financial performance reporting for your department. See the connection between consistent execution and its positive impact on the business.

Responsibilities

• Participates in weekly meetings with CoE (Center of Excellence) and sets up 2nd interviews for Club Manager/Assistant Club Manager.
• Conducts new Team Member orientation.
• Facilitates and tracks training for all new hires.
• Acts as the "on-site administrator" of intranet-based training and communications system to coordinate club training needs (e.g., cashier training, safety, etc.).
• Controls comprehensive scheduling processes for all hourly Team Members.
• Ensures club payroll is completed accurately and timely weekly and maintains all payroll records properly.
• Ensures club performance management process, disciplinary process, and corresponding logs are maintained.
• Administers all personnel paperwork, including completing and processing new hire paperwork, hourly wage increases, hourly promotions, terminations, worker's compensation, and unemployment claims.
• Supports club talent acquisition efforts by ensuring the in-club hiring table and recruitment marketing materials meet GOLD standards, communicating team member referral programs, and partnering with local community organizations.
• Conducts benefit orientations and facilitates communication of annual benefits open enrollment process.
• Processes LOAs in coordination with LOA Specialist and outside vendor; addresses LOA/WC issues (explaining process, answering questions, communicating with Home Office, Lincoln Financial, or Sedgwick, logging incidents into Alert/LPMS).
• Maintains Team Member personnel and medical files.
• Answers Team Member questions or directs them to the appropriate company resources.
• Addresses non-complex team member relations issues and/or escalates such issues to the assigned manager, as appropriate.
• Handles Team Member confidential information with care.
• Gathers ordering information and inputs Aruba orders.
• Ensures GOLD standard presentation of breakroom and HR office area daily.
• Provides support for team member recognition and engagement events as assigned by Club Manager/Assistant Club Manager.
• Ensures all legal compliance postings are posted and current.
• Responsible for HR self-audits for the overall club operational audit.
• Attends meetings (broadcasts/zoom) with Regional HR Business Partner and those designated from Home Office.
• Maintains all HR communication boards.
• Handles additional administrative tasks as required.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Detail-oriented.
• Strong interpersonal and organization skills.
• Prior Human Resources, administrative, or clerical experience is preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.

Job Conditions

• Most of the time is spent moving about on hard surfaces.
• Occasionally may need to twist, lift, bend, pull, reach, and move files or boxes.
• Frequent time sitting at a computer.
• Sometimes required to lift up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
• Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises.
• Occasional exposure to cleaning agents.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Pay

The pay range for this position is $20.50 - $25.63 per hour. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary, including but not limited to location, education, experience, and qualifications.