HR Operations and Service Senior Consultant II

Key Responsibilities

• Analyze service delivery metrics, case trends, employee experience data, and operational performance indicators.
• Develop reporting and dashboards to provide actionable insights to HR Operations leadership and COE partners.
• Identify service trends, recurring issues, and improvement opportunities through data analysis.
• Support governance activities through reporting, documentation, and performance reviews.
• Partner with Lead Consultants to assess service effectiveness and recommend process enhancements.
• Maintain and optimize HR knowledge content, ensuring policy and procedural information remains accurate and accessible.
• Facilitate knowledge transfer and training across service delivery teams and partners.
• Support implementation of process improvements and operational initiatives.
• Contribute to service documentation, audit readiness, and compliance activities.

Qualifications and Experience

• 3 or more years of experience in HR Operations, Shared Services, Service Delivery, HR Programs, Analytics, or related disciplines.
• Strong analytical and reporting capabilities with the ability to translate data into actionable insights.
• Experience supporting service delivery models, operational processes, and stakeholder partnerships.
• Demonstrated process improvement and problem-solving capabilities.
• Strong communication and collaboration skills.

Skills

• Service Management & Governance: Supports governance processes through reporting, monitoring, and operational insights that strengthen service performance, compliance, and accountability.
• Strategic Leadership & Influence Without Authority: Builds collaborative partnerships across HR Operations and COEs to support service delivery objectives and operational improvements.
• Operational Excellence & Process Optimization: Analyzes service processes and identifies opportunities to improve efficiency, consistency, and overall service effectiveness.
• Data Analytics & Performance Management: Leverages data, reporting, and performance metrics to identify trends, measure outcomes, and support informed decision-making.
• Knowledge Management & Capability Enablement: Maintains knowledge resources, facilitates knowledge transfer, and enables service delivery teams through training and content optimization.

Compensation

Compensation Base compensation offered for this role is $65,600.00 - $98,200.00 annually and is based on experience and qualifications.

Benefits

Employee eligibility for remote work includes a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.