HR Generalist (Call Center)

About the role

HR Generalist (Call Center) for a Global leader in Technology/Electronics, 6‑month contract with high chance for extension or permanent placement, located in Plano, TX.

Responsibilities

• Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
• Provides general HR administrative support to HR Centers of Excellence and business partners
• Manages and updates HR information of employees within HCM
• Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
• Assists in the continuous development and improvement of HR information and processes
• Supports ad hoc projects and activities related to HR department

Requirements

• 2+ years of prior experience including HR administration, payroll and business support
• HR experience strongly preferred
• Call center experience strongly preferred
• Korean/English bilingual highly preferred
• Knowledge of government regulations, professional best practices, and industry trends as they apply to HR functions preferred
• Intermediate computer skills with Microsoft business applications (particularly MS Excel)
• Business process/data processing experience within ERP HCMs, Workday preferred
• Strong oral and written communication skills; ability to interact with all levels of employees
• Excellent customer service skills, including timeliness of resolution and excellent follow‑up
• Ability to exercise tact and courtesy when dealing with employees and managers daily
• Ability to prioritize, handle multiple priorities and maintain highest level of confidentiality
• Strong organizational skills and ability to work in a fast‑paced environment
• Good interpersonal, problem‑solving and teamwork skills

Pay

$23‑26.15 per hour (W2) plus benefits.

Schedule

Monday‑Friday, fully onsite, 11 am – 8 pm.

Benefits

W2 employment includes benefits.