HR Generalist

This role serves as a strategic partner to Operations and Clinical leadership, driving people strategies that directly support business performance, team engagement, and retention. Highly field-facing and execution-oriented, the HR Generalist enables Office Managers, Managing Dentists, and Regional leaders to lead their teams effectively. The role also supports targeted recruitment efforts, particularly for Office Managers and other high-impact positions, ensuring alignment with organizational culture and operational needs. Regular travel to supported offices and active participation in HR integration of newly acquired practices is required.

Responsibilities

• Partner closely with Regional Managers, Office Managers, and Clinical Leadership to align people strategies with business goals.
• Act as a trusted advisor on organizational effectiveness, team structure, and leadership capability.
• Support execution of key initiatives (e.g., Hygiene Excellence, performance management rollout, leadership model consistency).
• Drive accountability and consistency in leadership behaviors across offices.
• Support employee relations matters with a balanced, objective, and solutions-oriented approach.
• Coach leaders on performance management, feedback delivery, and team dynamics.
• Partner with leadership on corrective action, investigations, and documentation.
• Ensure consistent application of policies, compliance standards, and company values.
• Conduct proactive stay interviews across key roles to identify risks and opportunities.
• Analyze turnover trends and partner with leadership on action plans.
• Support engagement initiatives aligned with company culture and values.
• Reinforce leadership accountability in creating strong team environments.
• Equip Office Managers and field leaders with tools and training to independently drive team performance.
• Support rollout and adoption of performance management processes (via Paycom).
• Partner on goal setting, performance calibration, and talent reviews.
• Reinforce a culture of accountability, business-minded thinking, and results.
• Partner with Talent Acquisition to support hiring of Office Managers and other critical, high-impact roles.
• Participate in candidate screening, interviewing, and selection for leadership-level positions.
• Ensure candidates align with company culture, leadership expectations, and operational needs.
• Provide market insight and feedback on talent availability, compensation expectations, and hiring challenges.
• Support hiring managers in making strong, timely hiring decisions.
• Coach and develop Office Managers and emerging leaders to strengthen leadership capability.
• Support implementation of leadership models (e.g., Managing Dentist + OM + Lead RDH triad).
• Reinforce expectations around accountability, communication, and team leadership.
• Partner with HR leadership on training and development initiatives.
• Support the HR integration of newly acquired practices, including onboarding, policy alignment, and cultural integration.
• Partner cross-functionally with Operations, Clinical, IT, and Finance to ensure a smooth transition.
• Provide on-site support during integrations to drive consistency and team engagement.
• Build trust with newly onboarded teams and reinforce company values, expectations, and resources.
• Ensure accurate setup and adoption of HR systems, processes, and compliance standards.
• Ensure compliance with federal, state, and company policies and employment laws.
• Maintain accurate documentation and support audits as needed.
• Drive consistency and operational discipline across all locations.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 3-6+ years of HR experience, preferably in a multi-site or field-based environment (healthcare or dental preferred).
• Strong experience in employee relations, coaching, and performance management.
• Experience supporting or partnering on recruitment for leadership roles.
• Experience supporting integrations, onboarding, or change management initiatives preferred.
• Ability to travel regularly to supported office locations (1 x a quarter or as needed).
• Ability to influence without authority and build strong cross-functional relationships.
• Strong business acumen with the ability to connect people strategy to performance outcomes.

Core Competencies

• Business Partnership - Understands operational drivers and aligns HR support accordingly.
• Coaching & Influence - Effectively guides leaders at all levels.
• Execution Excellence - Drives initiatives with discipline and follow-through.
• Objectivity & Judgment - Handles sensitive situations with professionalism and balance.
• Accountability Mindset - Promotes ownership and results-driven behaviors.
• Collaboration - Works cross-functionally with Clinical, Operations, and Finance.

Benefits

• 401(k) with company match.
• Full medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance.
• Paid time off.
• Short-Term Disability.
• Pet insurance.
• Referral program.