HR Generalist

About the role

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. This role supports assigned East Tennessee locations, including Cleveland, Chattanooga, Manchester, and Cookeville, and requires regular travel throughout the region.

Must be based out of Cleveland or Chattanooga. This position will support our Cleveland, Chattanooga, Manchester, and Cookeville locations; frequent travel to these sites required.

Responsibilities

Human Resources Support & Partnership

• Serve as the primary HR resource for assigned locations, providing guidance and support to leaders and associates on HR policies, processes, and workplace concerns.
• Build relationships with leaders and associates through regular communication, visibility, and onsite presence.
• Promote consistent application of HR practices and provide support to leaders in navigating employee-related matters.
• Support leaders with performance management processes, including guidance on documentation, expectations, accountability, and appropriate next steps.
• Own regular HR reporting for assigned locations and communicate relevant trends, concerns, and insights to HR leadership.
• Partner with HR team members to support organizational initiatives and employee programs.

Employee Relations Support

• Serve as an initial resource for employee relations concerns, gathering information and supporting appropriate follow-up.
• Partner with the HR Director on complex, sensitive, or higher-risk employee relations matters.
• Maintain confidentiality and professionalism when handling employee information.

HR Operations & Employee Lifecycle Support

• Support employee lifecycle activities, including onboarding, employee changes, and offboarding.
• Assist leaders and associates with HR systems, processes, and resources.
• Partner with HR functions to support employees, leaders, and organizational initiatives.
• Maintain accurate HR documentation and support reporting needs.
• Promote a positive employee experience through visibility, responsiveness, and relationship-building.

Additional Responsibilities

• Perform other duties and responsibilities as assigned.

About You

• Relationship Building – Builds trust and credibility with leaders and associates through responsive, approachable, and consistent HR support.
• Problem Solving – Uses sound judgment and practical solutions to address workplace questions and challenges while knowing when to escalate concerns.
• Adaptability & Prioritization – Effectively manages changing business needs, competing priorities, and support across multiple locations.
• Communication – Communicates clearly and effectively with leaders and associates at all levels of the organization.
• Leader Support – Provides guidance and resources that empower leaders to effectively manage performance and employee-related matters.
• Confidentiality & Professional Judgment – Handles sensitive employee information with discretion and professionalism.
• HR Knowledge & Process Management – Applies knowledge of HR practices, policies, and processes to provide consistent support.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Three (3) or more years of Human Resources experience preferred.
• Experience supporting employee relations, performance management, and leader coaching preferred.
• Experience working in a multi-location environment preferred.
• Healthcare, behavioral health, or nonprofit experience preferred.
• Knowledge of employment practices, HR policies, and applicable regulations.
• Strong organizational and interpersonal skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office Suite and HRIS systems, including Workday.
• Ability to travel regularly throughout assigned East Tennessee locations.

Schedule

Monday-Friday, 8:00 AM - 4:30 PM

Benefits

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental & Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident & Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for meditation and mental health
• Gym membership discounts
• Pet Insurance