HR Director

About the Role

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality champions bold, original hotels designed with distinctive style for the Individualist traveler.

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. From stunning views to a curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder with floor-to-ceiling windows, earth-inspired details, and luxurious amenities including an onsite spa, art gallery, fitness center, and hiking trails.

Responsibilities

• Direct and supervise Human Resources staff.
• Prepare and maintain Human Resources budget.
• Maintain thorough and current knowledge of all Human Resources/employee regulations and laws; ensure property compliance.
• Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, and Immigration hearings; implement policies and programs to guarantee compliance.
• Communicate new policies, information, and directives to all employees; instruct staff in interpretation of HR policies and procedures.
• Coordinate and monitor recruitment, screening, and reference checking of all non-exempt personnel; recruit, interview, and recommend exempt personnel.
• Maintain employee benefits programs and wage/salary programs, including performance evaluations.
• Recommend and/or approve all employee transitions (new hire, transfer, promotion, etc.).
• Maintain an open-door policy and monitor/analyze turnover statistics.
• Conduct training classes and update/submit required reports in a timely manner.
• Participate in and monitor safety committee in compliance with Loss Prevention SOPs; ensure compliance with all HR-related Loss Prevention SOPs.
• Establish and maintain a safety incentive program; become a certified trainer in all current HR training modules.
• Participate in and monitor the effectiveness of the Highgate Hotel Enrichment committee.
• Maintain Heroes of Hospitality (Employee of Month/Year) program.
• Practice positive employee relations, including coaching, counseling, and discipline.
• Develop and maintain “no cost” benefit programs; monitor Service Standards by Position training program.
• Participate in and monitor orientation programs; develop managers for future advancement.
• Ensure managers use coaching, counseling, and discipline to address issues/concerns.
• Ensure Associate Opinion Survey is completed by all employees.
• Condense and expedite paperwork, develop internal communications, and improve record keeping.
• Develop and maintain a suggestion box program; plan and edit employee newsletter.
• Manage all personnel, resume, and application files; develop and monitor recruitment resources.

Qualifications

• At least 5 years of progressive Human Resources experience in a hotel or related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
• Previous supervisory responsibility required.
• College coursework in a related field helpful.
• Familiarity with and knowledge of employment laws required.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
• Must multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and trainings; participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.