HR Business Partner

Key job responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk.
• Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level.
• Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
• Execute and monitor employee engagement strategies and recognition programs.
• Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters.
• Support leaders in building inclusive, high-performing teams.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions.
• Champion initiatives that create an inclusive environment where all employees can thrive.
• Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments.
• Identify opportunities to enhance user experience and process efficiency.

About the team

Sub-Same Day Fulfillment Centers (SSD-FC) are an integral part of meeting Amazon’s customer promise through Prime same-day delivery. In tandem with its Rapid and Rural Logistics business parallels, these locations strive to serve over 80% of Prime customer demands across North America. – And with people at the heart of it all, our commitment to provide HR functional excellence continues and grows.

Known as People, Experience and Technology (PXT), our HR team members are present onsite to help drive tactical leadership direction, while providing top-notch internal customer support. PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications

• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
• Bachelor's degree
• 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).

Preferred Qualifications

• Master's Degree or MBA
• Experience supporting operational environments (manufacturing, distribution, or similar)
• Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
• Demonstrated ability to build effective partnerships with business leaders
• Experience handling employee relations matters and conducting workplace investigations
• Strong coaching and influencing skills with ability to guide leaders through complex situations
• Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction