HR Business Partner

About the role

The Talent & Culture Business Partner plays a critical role in strengthening organizational health, leadership effectiveness, and employee performance across the company. This role partners closely with leaders to uphold our values, navigate people-related challenges, and ensure a consistent, fair, and high-performing employee experience. As a key member of the Talent & Culture team, the Business Partner acts as a trusted advisor and coach—supporting Directors through employee relations, performance management, and organizational growth. This role ensures that people strategies are well-designed, hold true to our values, and are effectively executed consistently as the company scales.

Responsibilities

• Serve as the primary partner to Directors for employee relations matters, including performance concerns, conflict resolution, investigations, and terminations
• Provide clear, practical guidance to Directors on handling sensitive employee situations with consistency, fairness, and compliance
• Lead and document investigations as needed, ensuring timely, thoughtful, and legally sound outcomes
• Identify patterns or trends in employee relations and proactively recommend solutions
• Partner with leaders to strengthen performance management practices, including goal setting and clear expectations
• Coach Directors on addressing underperformance, delivering clear feedback, and making effective people decisions
• Support performance calibration processes to ensure consistency and fairness across teams
• Evolve performance frameworks, tools, and processes to support a high-performance culture
• Act as a trusted advisor to leaders, helping them navigate team dynamics and difficult leadership decisions
• Coach Directors on effective communication, empathetic straight talk, and employee development
• Monitor team health, engagement, retention trends, and employee feedback (including surveys and pulse checks); proactively identify risks, patterns, and opportunities
• Analyze survey results and feedback to drive targeted improvements, enhance employee experience and support our ongoing Great Place to Work certification
• Support change management efforts, ensuring teams are aligned, informed, and effectively supported through change
• Facilitate team interventions, feedback sessions, or alignment workshops as needed
• Partner with the Talent & Culture Team to ensure alignment across hiring, onboarding, performance, and development
• Support the rollout and adoption of Talent & Culture programs (e.g., performance cycles, engagement initiatives, leadership tools)
• Ensure consistent application of policies, practices, and expectations across teams
• Ensure employee relations practices align with company policies and employment laws
• Partner with the Talent Operations Generalist on complex or high-risk situations
• Maintain thorough documentation and ensure consistency in decision-making

Requirements

Nice-to-haves:

• 5+ years of experience in HR, People Operations, or HR Business Partner roles
• Strong experience in employee relations, performance management, and Director coaching
• Working knowledge of employment laws and best practices (multi-state experience preferred)
• Proven ability to influence and coach leaders at multiple levels of the organization
• Strong judgment and ability to navigate complex, sensitive situations with discretion
• Excellent communication and relationship-building skills
• Comfortable operating in a fast-paced, evolving environment with a high degree of autonomy

Qualifications

Essential qualifications:

• Strong experience in employee relations, performance management, and Director coaching
• Proven ability to influence and coach leaders at multiple levels of the organization
• Strong judgment and ability to navigate complex, sensitive situations with discretion
• Excellent communication and relationship-building skills
• Comfortable operating in a fast-paced, evolving environment with a high degree of autonomy

Skills

Essential skills:

• Strong experience in employee relations, performance management, and Director coaching
• Proven ability to influence and coach leaders at multiple levels of the organization
• Strong judgment and ability to navigate complex, sensitive situations with discretion
• Excellent communication and relationship-building skills
• Comfortable operating in a fast-paced, evolving environment with a high degree of autonomy

Benefits

Access is committed to building a diverse and inclusive team. We are a proud Equal Opportunity Employer and prohibit discrimination based on race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the application or interview process.

Pay

Compensation highly competitive total compensation, including strong base salary and bonus. Very strong performance-based quarterly commission plans. 401k with company match (eligible after 1 year – up to 4% of salary matched, vested immediately). Monthly cell phone stipend.

Schedule

Work from home opportunities and flexibility (including full home office setup). Flexible schedule opportunities. Generous PTOSick days. 9 full holidays. 5 half days off prior to holidays to unplug early. 2 floating holidays off to be used on holidays of your choice. ½ day Fridays in July & August (based on achievement of goals).