HR Business Partner, AMZL

About the role

The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders, focusing on talent management, employee engagement, and internal customer service. This role requires leveraging data-driven insights and understanding the importance of HR metrics to drive business impact.

Responsibilities

• Identify systemic patterns, address root causes, and make high-judgment decisions that align with policy intent while minimizing risk.
• Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level.
• Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
• Execute and monitor employee engagement strategies and recognition programs.
• Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters.
• Support leaders in building inclusive, high-performing teams.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions.
• Champion initiatives that create an inclusive environment where all employees can thrive.
• Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments.
• Identify opportunities to enhance user experience and process efficiency.

Requirements

You will be expected to work onsite at an Amazon facility. Basic qualifications include a bachelor's degree or 2+ years of Amazon experience, 2+ years of human resources experience, or equivalent experiences such as operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing. Preferred qualifications include a master's degree or MBA, experience supporting operational environments, and demonstrated ability to build effective partnerships with business leaders.

Qualifications

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
• 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)

Skills

• Leverage data-driven insights to drive business impact
• Build effective partnerships with business leaders
• Handle employee relations matters and conduct workplace investigations
• Coach leadership teams on workforce and talent management
• Support employee engagement and development initiatives with measurable impacts on employee retention or satisfaction

Benefits

Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.