HR Business Analyst, Student Employment Enrollment and Student Administration

Boston University is seeking a detail-oriented, customer-focused Business Analyst to join the Student Employment Office (SEO) within Enrollment & Student Administration. This position plays a critical role in supporting the University's student employment operations by ensuring the accuracy and functionality of systems used for student hiring, payroll, personnel, and position management.

Responsibilities

• Resolve and triage JobX and SAP support requests through ServiceNow.
• Troubleshoot system issues, update employee and organizational data, manage security access, and provide user support.
• Deliver excellent customer service to students, faculty, staff, and campus partners. Answer questions and support student employees with employment and system-related issues.
• Provide training and communicate system and process updates.
• Serve as backup for weekly student payroll reconciliation and troubleshoot payroll issues.
• Process SAP audit reports, correct data errors, and resolve hiring issues.
• Analyze business processes and recommend system and workflow improvements.
• Participate in system testing, quality assurance, and user acceptance testing for upgrades and enhancements.
• Collaborate with Enrollment & Student Administration, Human Resources, Payroll, and IS&T to resolve data and system issues and improve business processes.

Requirements

• Bachelor’s Degree and 2-3 years of experience.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions.
• Excellent customer service and communication skills.
• Experience working with enterprise systems or databases (such as SAP or similar ERP systems) is preferred.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Experience analyzing business processes and recommending improvements.
• Ability to work collaboratively across departments and build effective working relationships.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting HR, payroll, or student employment operations in a higher education environment.
• Experience with JobX, SAP, ServiceNow, or similar enterprise applications.

Benefits

• Generous benefits package including health, dental, life insurance, tuition remission, retirement plan, paid time off.

Pay

Expected hiring range: $65,000 – $70,000. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training, and internal pay comparison.

Schedule

This is a full-time, regular position. Remote work is dependent on performance and responsibility. This position is designated as remote-local. The successful candidate must reside within a 3-hour commuting distance of the University to attend occasional in-person events as required.