HR: Benefits Analyst

About the role

The Benefits Analyst administers NTTA’s benefit programs, resolves complex employee and vendor issues, analyzes plan data and performance, and strengthens controls and processes to ensure accurate, consistent service. The position also supports strong operational controls through benefits data audits, system testing, and proactive identification and resolution of data or process issues. This position works independently, partners with benefit vendors and third-party administrators, supports process improvement initiatives, and provides guidance and support to other Benefits team members.

Responsibilities

• Administers medical, dental, vision, life, disability, and retirement benefits; conducts orientation and training; processes enrollments, eligibility changes, and payroll deductions; and guides employees through benefit questions and issues.
• Resolves escalated enrollment, eligibility, coverage, claims, and payroll issues with employees, vendors, Payroll, HRIS, and internal partners, ensuring timely communication and handoffs.
• Administers leave, ADA, and workers’ compensation cases, coordinating documentation, accommodations, return-to-work activities, and vendor handoffs in accordance with requirements and procedures.
• Administers NTTA’s 401(k), 457, and pension programs, including retirement and termination processing, loans, reporting, funding, accounts payable, and employee and retiree support.
• Supports retirement plan governance through committee minutes, Legal and Board Secretary review, required reporting, and vendor coordination.
• Reconciles and audits benefit invoices, eligibility, payroll deductions, contributions, and vendor payments; identifies discrepancies and coordinates corrections.
• Supports benefit strategy and vendor management through meetings, RFPs, evaluations, implementations, performance reviews, issue resolution, and plan enhancement recommendations.
• Analyzes benefit costs, utilization, benchmarks, compliance, and vendor performance to identify trends, risks, savings opportunities, and recommended program improvements.
• Coordinates Open Enrollment, employee communications, benefits fairs, wellness events, and vendor visits, providing support and resolving high-volume issues.
• Supports Workday benefit configurations, interfaces, integrations, and reporting; tests workflows and data accuracy; and coordinates documented issue resolution.
• Improves workflows and administrative practices, tracks recurring issues, and maintains SOPs to strengthen efficiency, accuracy, service, consistency, and team capacity.

Knowledge, Skills, and Abilities

• Knowledge of federal, state, and local laws governing benefits, retirement, leave, ADA, and workers’ compensation.
• Skill in testing benefit systems, workflows, and