HQA Billing Analyst

About the role

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The mission is to provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience. This position provides billing support to the Company and ongoing support to the Billing Manager in a centralized environment.

Responsibilities

• Create comprehensive, accurate and timely invoices for customer airlines using the in-house billing system for all lines of business (Ground Handling, Cargo and Fueling).
• Compile billable charges from all sources (FSC, FNB, VAREC, CARGOSPOT etc.), gather and attach supportive backup needed for invoice approval.
• Create ad-hoc invoices for non-contractual services, verify proper accounts are used.
• Ensure all Accounts Payable pass-through charges are billed and accounted for correctly related to Principal and Agency revenue recognition rules.
• Review and issue credit notes in billing system.
• Upload all billed revenue to company’s ERP system ensuring relevant checks in place.
• Work with stations as needed to capture an accurate monthly accrual to include all outstanding revenue items allowing an accurate revenue profile for the business.
• Prepare journal entries related to billing into the general ledger system SAP.
• Attend and contribute to team meetings reviewing overall billing performance of the team.
• Submit customer invoices into various portals for payment. Review portal approval information and assist in resolving any disputes.
• Email customer invoices that require a specific file format for receipt and acceptance.
• Run customer listings to ensure all invoices have been submitted or emailed.
• Provide customer support by ensuring all customer queries are responded to and resolved in a timely and highly professional manner, informing all relevant parties of resolution.
• Analyze customer queries to identify areas of improvement to prevent repetition of query and to allow efficient debt collection.
• Develop effective working relationships with Customer Account Managers, Station OCC and GM, Credit Control, AR Department, Tax Department, Systems and Operational teams.
• Assist GL Accountants with questions and provide invoice copies for audits.
• Produce reports at the request of Management.
• Perform internal audits of invoices to contracts.

Requirements

• Minimum College degree.
• 3–5 years experience in a similar role preferred.
• Ability to work weekends if needed.
• Willingness to learn multiple systems and accept change as/when needed.
• Excellent oral and written communications.
• Computer literate (Word, Excel, PowerPoint); Advanced Excel, comfortable using VLookups, Pivot Tables, Sum If, etc.
• Ability to multi-task and work effectively in a fast-paced environment.
• Able to work closely with other departments and managers.
• Excellent attention to detail.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Expected salary: $47,500–$55,000 per year.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (vacation, sick time, company-paid holidays)
• Retirement plan
• Tuition reimbursement
• Vision insurance