HPC Advanced Customer Support Specialist

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We identify and validate positions from customer-focused organizations directly, such as this role supporting the DoD's largest supercomputing centers. You will provide advanced customer support to ensure DoD scientists have reliable access to critical HPC resources. All work is performed virtually (100% remote) and a DoD Secret Clearance is required.

Responsibilities

• Install and verify user-requested software applications, including managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applications.
• Assess, install, and verify software using various source code build and management systems on the HPC platform. Coordinate with System Administrators, Tier 3 specialists, or vendors to resolve compatibility or structural issues.
• Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations.
• Identify existing software within the portfolio that can satisfy end user's research requirements. Collaborate with other software Subject Matter Experts (SMEs) to resolve issues when specialized software does not exist or requires niche expertise.
• Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors.
• Perform complex tasking in support of end user projects and requirements, interfacing with stakeholders and creating solutions to support the overall HPCMP mission.

Requirements

• Requires a BS and 12+ years of prior relevant experience or a Masters with 10+ years of prior relevant experience. Additional years of experience will be accepted in lieu of a degree.
• Must hold an active in-scope Secret clearance prior to start (US Citizenship required).
• Effective oral and written communication skills with users and office staff.
• Experience working with HPC resource managers such as Slurm or PBS Pro.
• Application installation or optimization experience on an HPC system.

Preferred Qualifications

• Experience supporting a scientific userbase.
• Experience working with MPI.
• Experience building software via CMAKE or Spack.

Pay

Pay Range $105,300.00 - $190,350.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.