Houston Customer Solutions - NAC Expert

About the role

NAC Expert Overview The National Acquisition Center (NAC), backed by AT&T, is looking for driven, results-oriented Sales Experts to join our high-energy, high-performing inbound sales team. In this role, you are the first voice a customer hears and the reason they say "YES!" You will prospect opportunities within every inbound call, guide customers through the full sales cycle, and close new and existing AT&T wireless and service accounts with confidence. Success here is measured in conversions, close and/or attainment rate, and consistently hitting your sales targets.

Responsibilities

• Drive sales on every inbound call, converting customer inquiries into new accounts, activations, and upsell opportunities for both new and existing AT&T customers
• Meet and exceed close rate targets and all assigned monthly and quarterly sales goals
• Use consultative, discovery-based questioning to uncover customer needs and pitch tailored products, plans, and promotions that close the deal
• Identify and act on upsell and cross-sell opportunities on every call, growing revenue by moving existing customers into higher-value plans and add-on services
• Establish rapport quickly and create a positive, high-energy sales experience that earns the customer's business
• Assist customers with account setup, device activations, and service enrollment, turning every service touchpoint into a sales opportunity
• Educate customers on current promotions, limited time offers, and bundled plans to create urgency and drive closing
• Navigate and utilize multiple internal sales and reporting systems to document interactions, track activity, and process orders accurately
• Maintain accurate call records and sales activity logs in support of team reporting and performance management
• Work a varied full-time schedule (40 hours/week), including evenings, weekends, and holidays, being available when customers are ready to buy
• Maintain regular, reliable attendance and actively engage with coaching and performance feedback to continuously improve sales results

Qualifications

• High school diploma or equivalent required
• Previous experience in sales, inside sales, or a sales-focused call center environment strongly preferred
• Demonstrated ability to meet or exceed sales quotas and close rate targets
• Strong communication skills with a persuasive, confident phone presence
• Ability to multitask across multiple systems while keeping the customer engaged and moving toward a close
• Competitive, goal-oriented mindset with a genuine drive to win every call
• Naturally outgoing and energetic, someone who thrives in human interaction and enjoys the challenge of selling
• Comfortable working onsite in a fast-paced, metrics-driven sales environment
• Basic technical aptitude for navigating sales and reporting tools, digital sales platforms, and troubleshooting customer devices

Skills

• Closing & Conversion: Ability to move customers through the sales cycle and convert inbound inquiries into completed sales
• Consultative Selling: Skilled at needs discovery and matching the right solution to drive revenue
• Upselling & Cross-Selling: Proactively identify opportunities to grow revenue per call
• Sales Target Attainment: Consistently meets or exceeds individual close rate and monthly/quarterly revenue goals
• Customer Engagement: Builds trust and rapport quickly to keep customers engaged and buying
• Resilience & Competitiveness: Bounces back from rejections and stays motivated to hit goals
• Time Management & Efficiency: Maximizes productive call time and minimizes handle time without sacrificing conversion quality

Benefits

• New Sales Experts complete a structured, paid training program covering AT&T products, sales techniques, reporting systems, and call handling so you walk onto the floor confident and ready to close, not guessing your way through your first calls.
• We celebrate performance. NAC is a high-energy, competitive environment where results are recognized publicly and rewarded consistently.
• Expect monthly leaderboard rankings, performance-based incentives, team competitions, and a culture where top performers are genuinely celebrated.
• If you are motivated by winning and want to be surrounded by people who hold the same standard, this is your team.

Pay

$23.00/hr.

Schedule

Work a varied full-time schedule (40 hours/week