Houston 66 (Washington Heights) Healthy Living - Customer Service Rep - Part time

Responsibilities

• Stock and rotate items as needed
• Assist with inventory control; load, unload, and move product
• Organize, clean, and prepare the back area for the night crew and incoming trucks
• Organize merchandise on pallets to make the department presentable to the public
• Ensure integrity of shelf tags and signage in the department; create or prepare signage as needed
• Maintain standards in shrink, safety, inventory control, and sanitation
• Check shipments for out-of-date and damaged product to ensure freshness and quality
• Build, stock, maintain, and take down store displays
• Perform the duties of Customer Service Assistant as needed
• Provide superior customer service
• Answer customer questions regarding products and assist them with selections; help customers locate store merchandise
• Merchandise product effectively using suggestive selling techniques to meet customer needs and build department sales
• Clean and sanitize sales floor, display cases, prep areas, and equipment
• Properly handle and maintain the operation of all equipment
• Comply with departmental SOPs and store operating procedures

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepare tags and signs as needed
• Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed
• Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications

• Age requirement: 18+
• High school diploma or GED (or equivalent)
• Completion of Company Orientation and Safety Training upon hire

Knowledge, Skills, and Abilities

• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Physical Demands & Working Conditions

Function in a fast-paced, retail environment while performing detailed and precise tasks. Work with customers, staying attentive to their needs.

Beauty:

• Constantly: reach at waist, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
• Occasional exposure to cold, loud noise, and wet conditions
• Ability to lift 30 lbs and manage in excess of 30 lbs

Drugstore / General Merchandise:

• Constantly: reach at waist, pivot, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasional exposure to cold, loud noise, and wet conditions
• Ability to lift 55 lbs and manage in excess of 65 lbs

Grocery:

• Constantly: reach at waist, pivot, grasp
• Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
• Frequent exposure to cold conditions
• Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasional exposure to loud noise and wet conditions
• Ability to lift 65 lbs and manage in excess of 135 lbs

Texas Backyard:

• Constantly: reach at waist, grasp
• Frequently: stand, walk
• Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
• Occasional exposure to wet conditions and loud noise
• Frequent exposure to ambient temperatures
• Ability to lift 65 lbs and manage in excess of 65 lbs

Healthy Living:

• Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch
• Frequently: walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
• Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
• Occasional exposure to cold, loud noise, and wet conditions
• Ability to lift 50 lbs and manage in excess of 50 lbs

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the Partner must break the box down into lighter, smaller, more manageable components or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.