Houston 65 (FM1463/Fulshear Bend) Beer/Wine - Customer Service Spec - Part time

Responsibilities

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

• Stocking: Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs Customer Service Assistant duties as needed

Additionally, you will provide superior customer service, answer customer questions regarding products, and assist them with selections. You will also merchandise product effectively and use suggestive selling techniques to meet customer needs and build department sales.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Entertainment: Knowledge in the audio / video field, movies, music, electronics, and video games
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks, prepares tags and signs as needed
• Texas Backyard: Basic knowledge of chemical recommendations, nursery business, and plant recommendations, ability to complete Green Thumb training

Qualifications

To be qualified for this role, you must be at least 18 years old, have 1+ years of experience, and possess strong customer service skills, reading and writing skills, planning and organizing skills, and communication and interpersonal skills. You must also have a HS Diploma or GED or equivalent, and complete Company Orientation and Safety Training.

Physical Demands & Working Conditions

The physical demands and working conditions vary by department, but generally include:

• Functioning in a fast-paced, retail environment, performing detailed and precise tasks
• Lifting, standing, walking, reaching, and other physical movements
• Exposure to various environmental conditions, such as cold, loud noise, and wet conditions

Specific physical demands and working conditions for each department are as follows:

• Beauty: Constantly reach at waist, grasp, frequently stand, walk, etc.
• Drugstore: Constantly reach at waist, grasp, frequently stand, walk, etc.
• Dairy: Constantly reach at waist, grasp, frequently stand, walk, etc.
• Frozen: Constantly reach at waist, grasp, frequently stand, walk, stoop, etc.
• Texas Backyard: Constantly reach at waist, grasp, frequently stand, walk, etc.

Partners are responsible for never lifting beyond their own safe lifting limit, and may ask for assistance from another Partner or a manager if needed.