Houston 63 (Riley Fuzzel) Beer/Wine - Customer Service Spec - Part time

About the role

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards.

Key responsibilities

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs Customer Service Assistant duties as needed
• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Requirements

• Age: 18+
• 1+ years of experience
• HS Diploma or GED or equivalent
• Completion of Company Orientation and Safety Training

Skills

• Strong customer service skills
• Reading and writing skills
• Planning and organizing skills
• Communication and interpersonal skills

Department-specific responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
• Texas Backyard: Basic knowledge of chemical recommendations; basic knowledge of the nursery business and plant recommendations; ability to complete Green Thumb training (H-E-B internal training)