Houston 60 (Jones/West) CFT - Customer Service Rep - Part Time

Responsibilities

• Stocking: Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed
• Customer Service: Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities / Pre-requisites:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepares tags and signs as needed
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; Prepares tags and signs as needed
  • Texas Backyard: Passion for outdoors; Ability to complete Green Thumb training (H-E-B internal training)
  • Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to