Houston 54 (Bunker Hill) Grocery - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking and rotating products, maintaining department standards, and ensuring a positive shopping experience for customers.

Responsibilities

• Stock and rotate items as needed to maintain product availability and freshness.
• Assist with inventory control, including loading, unloading, and moving product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Arrange merchandise on pallets to present the department attractively to the public.
• Ensure the integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Inspect shipments for out-of-date or damaged products to ensure quality.
• Build, stock, maintain, and dismantle store displays.
• Provide superior customer service by answering questions and assisting with product selections.
• Help customers locate store merchandise.
• Merchandise products effectively using suggestive selling techniques to meet customer needs and boost department sales.
• Clean and sanitize the sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Requires knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge of audio/video fields, specialty products, movies, music, electronics, and video games.

Duties and responsibilities may be modified based on business needs, and employees may be required to perform other job-related tasks as requested by their supervisor.

Requirements

• High school diploma or GED (or equivalent).
• Completion of company orientation and safety training upon hire.
• Strong customer service, communication, and interpersonal skills.
• Proficiency in reading, writing, planning, and organizing.

Physical Demands & Working Conditions

This role functions in a fast-paced retail environment, involving detailed and precise tasks while attending to customer needs. Physical demands vary by department:

• Beauty:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, reach at shoulder/knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: Sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms.
  • Occasional exposure to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs and manage loads in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend/flex wrists.
  • Occasionally: Sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist.
  • Occasional exposure to cold, loud noise, and wet conditions.
  • Ability to lift 55 lbs and manage loads in excess of 65 lbs.
• Grocery:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend/flex wrists.
  • Frequent exposure to cold conditions.
  • Occasionally: Sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist.
  • Occasional exposure to loud noise and wet conditions.
  • Ability to lift 65 lbs and manage loads in excess of 135 lbs.
• Texas Backyard:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach overhead/shoulder/knee/floor, bend, stoop, squat, crouch, kneel, climb stairs/ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasional exposure to wet conditions and loud noise.
  • Frequent exposure to ambient temperatures.
  • Ability to lift 65 lbs and manage loads in excess of 65 lbs.
• Healthy Living:
  • Constantly: Stand, reach at shoulder/waist, pivot, grasp, pinch.
  • Frequently: Walk, reach overhead/knee/floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: Bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasional exposure to cold, loud noise, and wet conditions.
  • Ability to lift 50 lbs and manage loads in excess of 50 lbs.

Frequency definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours; Occasionally = 0–2.5 hours.

Partners must never lift beyond their safe limit. If an item is too heavy, break it down or ask for assistance.