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Jobs · OTHR · Texas

Houston 54 (Bunker Hill) Bakery - Food Service Rep - Part time

H-E-B · Houston, TX · 1 wk ago
On-siteOTHRPart-time

Responsibilities

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Customer Service

  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections

Food Service / Production

  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales

  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety

  • Cleans and sanitizes display cases
  • Operates / maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department / Store operating procedures

Bakery — Additional Department-Specific Responsibilities

  • Records production and shrink to aid in production planning
  • Assists in technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality, expiration dates

Deli — Additional Department-Specific Responsibilities

  • Takes care of service counter customers
  • Uses ordering system applications
  • Uses Fresh Production Planner
  • Performs inventory management processes (MSI, PAW) as required
  • If applicable, ensures catering orders are prepared and ready in time for customer pickup
  • Performs all sanitation and maintenance tasks for deli slicers

Prepared Foods — Additional Department-Specific Responsibilities

  • Serves / packages products at customer's request
  • Educates customers on preparation / reheating instructions of prepared foods
  • Prepackages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops food in preparation for chef

Qualifications

Age Requirement

18+

Knowledge, Skills & Abilities

  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) — Required
  • Strong customer service skills — Required
  • Communication and interpersonal skills — Required
  • Reading and writing skills — Required
  • Planning and organizing skills — Required
  • Ability to work in a fast-paced environment — Required

Education

  • HS Diploma or GED or equivalent — Required

Licenses / Certifications

  • Completion of Company Orientation — Required
  • Food safety and sanitation training — upon hire — Required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with customers, staying attentive to their needs. Physical requirements vary by department:

Bakery

  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, reach at shoulder, bend
  • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Deli

  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, stoop
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Frequency definitions: Constantly — 5.5+ hours per 8-hour day; Frequently — 2.5–5.5 hours per 8-hour day; Occasionally — 0–2.5 hours per 8-hour day. It is the partner's responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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