Houston 53 (Cypress Market) Drugstore - Customer Service Rep - Part time

Responsibilities

Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service.

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed
• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures
• Knowledge of beauty and cosmetic aids
• Prepares tags and signs as needed
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed
• Passion for outdoors
• Ability to complete Green Thumb training (H-E-B internal training)
• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

Qualifications

Age Requirement: 18+

Knowledge/Skills/Abilities

• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required

Education

HS Diploma or GED (or equivalent) - Required

Licenses/Certifications

Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

• Beauty: Constantly* reach at waist, grasp; Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements; Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms; Occasionally be exposed to cold, loud noise, and wet conditions; Demonstrate the ability to lift