Housing Specialist III

About the role

We are seeking a dedicated professional to join our team. The ideal candidate will have two years of college education or equivalent experience, along with two years of experience in an environment requiring extensive public contact or customer service. A strong understanding of HCV program requirements, policies, or procedures is preferred.

Responsibilities

• Provides detailed technical and general training and assistance to staff.
• Completes special tasks and assignments in support of management and Quadel corporate projects.
• Conducts assigned activities and transactions, ensuring timely and accurate completion.
• Ensures all work products are detailed and sufficient to achieve high performance outcomes.
• Completes annual and interim re-examinations of income and family composition, including interviews, processing changes, verifying income, calculating proper subsidy amounts, and notifying participants of changes.
• Verifies and documents family composition, citizenship status, income, age, identity, assets, and other information as required.
• Maintains individual applicant/participant files and handles PII in strictest confidence.
• Verifies and documents family composition, citizenship status, income, age, identity, assets, and other information as required.
• Conducts processes for moves, rent increases, and rent reasonableness.
• Conducts processes for portability, informal reviews, and terminations.
• Conducts processes for HAP contracts.
• Maintains updated computer files pertaining to rent calculations and master files.
• Utilizes computer programs to prepare correspondence and reports, including activity reports and other required reports.
• Completes accurate calculations of income, assets, deductions, expenses, total tenant payment, family share, HAP payments, and utility allowances and reimbursements.
• Identifies discrepancies and takes appropriate corrective action.
• Completes identified error corrections in a timely manner.
• Processes requests for tenancy approval.
• Coordinates activities with supervisors, managers, inspectors, and other coworkers.
• Works as a general troubleshooter, investigating and processing complicated calculations, repayment agreements, retroactive calculations, and other items identified by management.
• Completes work from assigned tasks and additional tasks to keep the program in compliance.
• Aids in familiarizing new staff on procedural processes for software workflow.

Qualifications

• Two years of college, business, or technical school at an accredited educational institution, with experience beyond the minimum substituting for some of the educational requirement.
• Two years of experience in an environment requiring extensive public contact or customer service.
• Must obtain required certifications within specified timeframes.
• Strong computer skills.
• Excellent organizational, analytical, and math skills.
• Proven ability to interact and work with a diverse group of people.
• Ability to maintain information, complete reports, and utilize computerized systems.
• Ability to effectively communicate verbally, individually, and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole is a plus.

Skills

• Strong computer skills.
• Excellent organizational, analytical, and math skills.
• Proven ability to interact and work with a diverse group of people.
• Ability to maintain information, complete reports, and utilize computerized systems.
• Ability to effectively communicate verbally, individually, and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate.
• Professional working proficiency in Spanish/Creole.

Benefits

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law. Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on the schedule are not specified in this job posting.