Housing Specialist I

Job Summary

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

About the Role

This position of Housing Specialist I is responsible for providing customer service; determining eligibility for HOC subsidized housing programs and annual recertification of applicants and families. The work requires the exercise of independent judgment to interpret and evaluate data or information, and weighing alternatives to determine eligibility of applicants for housing. The employee is given overall program objectives and priorities and is expected to carry out daily activities, such as recertifying and updating family income. The work consists of several related steps and is planned and carried out independently with the employee selecting the appropriate methods to accomplish the work.

Responsibilities

• Interview applicants for eligibility in the Housing Choice Voucher, project based voucher and statewide voucher programs
• Process certification applications and verifies income, assets and household composition pursuant to the HUD verification hierarchy
• Calculate tenant rental portions and housing subsidies
• Document and maintain accurate records including communication records and housing assistance payment determination
• Ensure compliance with federal, state and local regulations as well as adherence to the policies outlined in the agency Administrative Plan
• Provide excellent internal and external customer service
• Aid with special projects as required

Requirements

• At least one (1) year of experience in affordable housing or customer service
• Graduation from an accredited college or university with a Bachelor’s Degree in Sociology, Administration, Public Administration or related field
• An equivalent combination of education and experience may be accepted

Qualifications

• Low income residents in Montgomery County with the above qualifications are encouraged to apply
• Certification Individuals must have passed or will pass certification for the Housing Choice Voucher Program within six (6) months of hiring

Skills and Abilities

• Knowledge of or the ability to acquire knowledge of the Housing Choice voucher, project-based voucher and statewide voucher program regulations and state, federal, and local landlord-tenant laws
• Knowledge of or the ability to acquire knowledge of, subsidized housing program guidelines and federal, state and local landlord-tenant laws are necessary
• Interviewing and counseling skills
• Ability to use computer software (Word, Excel, and PowerPoint)
• Ability to communicate well with a variety of audiences and strong customer service skills required
• Good math skills
• Previous marketing, and training experience helpful
• Foreign language ability desirable

Benefits

Salary determined by departmental budget- Offer commensurate with experience

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.